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FedEx Corporation

Campbellsville, KY, USA

I was supposed to receive a Christmas present ordered on Dec. 13th on or by Dec. 23rd. I checked the tracking and it's scheduled to arrive on Dec. 26th. What the heck? This is why I'd use...

I was supposed to receive a Christmas present ordered on Dec. 13th on or by Dec. 23rd. I checked the tracking and it's scheduled to arrive on Dec. 26th. What the heck? This is why I'd use USPS or UPS any day over Fedex.

 – About 9 hours ago.

FedEx Corporation

Seattle, WA, USA

FEDEX HAS DELIVERED MY PACKAGES TO OTHER ADDRESSES 3 TIMES. FUCK YOU FEDEX. ...

FEDEX HAS DELIVERED MY PACKAGES TO OTHER ADDRESSES 3 TIMES. FUCK YOU FEDEX.

 – About 2 days ago.

FedEx Corporation

Frisco, TX, USA

Not the first time they've done this to me. I live in a fucking apartment complex..with an office...THAT ACCEPTS PACKAGES. Somehow UPS (even USPS) figures this out and I don't have to call...

Not the first time they've done this to me. I live in a fucking apartment complex..with an office...THAT ACCEPTS PACKAGES. Somehow UPS (even USPS) figures this out and I don't have to call them with SPECIAL INSTRUCTIONS to LEAVE THE FUCKING PACKAGE AT THE OFFICE OR EVEN AT MY DOOR. Fuck you FedEx.

Reason for exception:
Recipient Location Security Delay

Reason for exception:
Customer Not Available or Business Closed

 – About 2 days ago.

FedEx Corporation

USA

Yeah FedEx sucks. ...ordered a package and in 3 days it has only gone a few hundred miles. Yet it is supposed to be delivered to me tomorrow and I am still about 1200 miles away from where it...

Yeah FedEx sucks. ...ordered a package and in 3 days it has only gone a few hundred miles. Yet it is supposed to be delivered to me tomorrow and I am still about 1200 miles away from where it currently is according to tracking. I usually have good luck with ups....but not FedEx! !

 – About 3 days ago.

FedEx Corporation

Concord, ON, CAN

Fed Ex. Worst customer service experience ever. I don't understand how any organization can be so incompetent with their core service. Long story short:
I order a bedroom set for my daughter...

Fed Ex. Worst customer service experience ever. I don't understand how any organization can be so incompetent with their core service. Long story short:
I order a bedroom set for my daughter from Beyond Stores.com. They use Fed Ex to ship from the USA to Canada. Fed Ex calls me 2 weeks ago to schedule a delivery of the bedroom set last Tuesday. Delivery is scheduled between 11am and 4pm. I take the day off work and spend the morning disassembling her old bedroom furniture and removing it from her room, down stairs and into the garage. I then go to Sears to purchase a new mattress for her. On my way back from Sears around 10:30am Fed Ex calls me to tell me that the delivery is still at their Teledo depot and they need to reschedule. Certainly they knew the night before that it would not be in Canada so why could they have not called me the day before. Now my daughter has no furniture in her room. After a bunch of calls and a couple days later Fed Ex finally announces that they have lost one of the crates. I spend days dealing with the Beyond Stores trying to get it resolved. On Monday of this week Fed Ex ends up finding the missing crate. We schedule deliver this morning between 8am and noon. I take another day off work. Drive shows up at 11:30 and shows me that the crate that is missing is damaged and the piece of furniture in it was damaged. He tells me that it was put on his truck this way. I look at the tracking information and it shows that his truck was loaded at 8:30am this morning. Certainly they knew it was damaged and could have (should have) called me this morning to let me know instead of having me waste another morning waiting for this to arrive. I did not receive the shipment and sent it back. To make top it off, this bedroom set has been discontinued and there are no other units available. Suffice it to say I will not be using Beyond Stores for any further purchases and Fed Ex can go to hell!!!

 – About 5 days ago.

FedEx Corporation

I ordered something online 12/06/14. It was estimated to be delivered 12/11. Then moved to 12/15, today's date. Today it has switched to 12/17. I am seriously worrying whether or not I'll...

I ordered something online 12/06/14. It was estimated to be delivered 12/11. Then moved to 12/15, today's date. Today it has switched to 12/17. I am seriously worrying whether or not I'll receive my package before Christmas. Next time I think I'll pay for more expensive shipping if it means I can use another service.

 – About 1 Week ago.

FedEx Corporation

Fredericksburg, VA, USA

Fuck you Fedex, you are usless and price gougers.

Price changes $5 between online and in store.

Fuck you Merry Christmas
...

Fuck you Fedex, you are usless and price gougers.

Price changes $5 between online and in store.

Fuck you Merry Christmas

 – About 1 Week ago.

FedEx Corporation

Traverse City, MI, USA

I hate fed ex! My package has had "3 attempted deliveries" I was home and waiting all 3 times and never say fed ex. Now I have 3 options, drive 2 hours to pick it up at FedEx, pay extra to...

I hate fed ex! My package has had "3 attempted deliveries" I was home and waiting all 3 times and never say fed ex. Now I have 3 options, drive 2 hours to pick it up at FedEx, pay extra to get it redelivered, or it's getting g sent back to the shipper.. I have never had a decent experiance with these clowns

 – About 1 Week ago.

FedEx Corporation

San Ramon, CA, USA

Google hits by search term (Jan 2012):
F**ked by Fedex 18,600,000
I hate Fedex 14,500,000
Fedex damaged 12,500,000
Fedex blows 10,500,000
Fedex crappy 9,110,000

Google hits by search term (Jan 2012):
F**ked by Fedex 18,600,000
I hate Fedex 14,500,000
Fedex damaged 12,500,000
Fedex blows 10,500,000
Fedex crappy 9,110,000
Fedex douche 8,880,000
Fedex lost package 8,760,000
Damned Fedex 7,510,000
Stupid Fedex 7,170,000
Fedex disappeared 6,510,000
Fedex liars 6,410,000
“don’t use” Fedex 5,880,000
Fedex worthless 4,950,000
Fedex jerks 4,620,000
Damn Fedex 4,530,000
F**k Fedex 4,510,000
Fedex clueless 4,260,000
Fedex lousy 4,090,000
Fedex stolen 3,990,000
Fedex complaints 3,790,000
Fedex sucks 3,400,000
F**king Fedex 3,360,000
Fedex sh*t 3,350,000
Fedex bastards 2,890,000
Fedex careless 2,870,000
Fedex c**ksuckers 2,810,000
Fedex f**kers 2,610,000
Fedex sh*tty 2,520,000
Fedex a**holes 2,410,000
Fedex retards 2,090,000
Fedex incompetent 1,930,000
Fedex morons 1,650,000
Fedex pissed 1,340,000
Fedex screwed 1,320,000
Fedex scumbag 1,100,000
Fedex douchebag 951,000
Fedex idiots 867,000
Fedex ripoff 812,000
Fedex sh*theads 763,000
Fedex stinks 747,000
Fedex retarded 589,000
Asinine Fedex 434,000
Fedex dishonest 232,000
Fedex lost shipment 196,000
Fedex numbskulls 125,000
Fedex misdelivered 99,900
Fedex "blows chunks" 3,810

 – About 1 Week ago.

FedEx Corporation

Concord, CA, USA

2 day delivery ha its been 4 an still not here . I have never got anything on time or not broken from these ass clowns i really dont know why companies use them they are completely garbage ...

2 day delivery ha its been 4 an still not here . I have never got anything on time or not broken from these ass clowns i really dont know why companies use them they are completely garbage

 – About 1 Week ago.

FedEx Corporation

Westcliffe, CO, USA

I ordered a desktop PC from US Micro, not realizing they were going to have it "shipped" (thrown, kicked, stomped, and smashed) by the world's WORST shipping company, FedEx. When I arrived...

I ordered a desktop PC from US Micro, not realizing they were going to have it "shipped" (thrown, kicked, stomped, and smashed) by the world's WORST shipping company, FedEx. When I arrived home, I was surprised to find a badly beaten cardboard box on my porch. Thinking it was trash, I went to pick it up, and realized, it was the PC I had ordered. Nice fresh boot print on the top, that should be FedEx's new logo. The corner of the box was caved in, apparently the driver dropped it a few thousand times before kicking it on to my porch. Furious, I called customer disservice, only to be told that they could do nothing about it. I thanked the Pakistani disservice representative for being a useless piece of dung, and then proceeded to lick my wounds. I fully intend to kick the crap out of the FedEx guy next time they deliver a package to my home, and in the same fashion they treated my package. As always, they were 100% successful at destroying the contents. I'm screwed, I have a 500 dollar PC that doesn't work and have no hope of being compensated for it. Merry Christmas >:(

 – About 1 Week ago.

FedEx Corporation

South Pasadena, CA, USA

I waited outside for 4 hours anticipating my fedex package, an important package. During the course of the 4 hour wait, I did not leave for one second, but occasionally checked the status of my...

I waited outside for 4 hours anticipating my fedex package, an important package. During the course of the 4 hour wait, I did not leave for one second, but occasionally checked the status of my package on my smartphone. After 4 hours it said "Unable to enter or business closed". I was standing next to the door! The lazy bastards didn't even show up! What kind of business operates like this? Customer support was illiterate and useless. I will never in my lifetime use fedex for anything! They suck big time! Glendale, California

 – About 1 Week ago.

FedEx Corporation

Owosso, MI, USA

My package stalled in Countryside, IL. Fedex doesn't know where it is and gave some lame excuse about the label falling off. Seems likely that the company this came from would have a lot of...

My package stalled in Countryside, IL. Fedex doesn't know where it is and gave some lame excuse about the label falling off. Seems likely that the company this came from would have a lot of experience putting labels so they don't come off. . .

 – About 1 Week ago.

FedEx Corporation

USA

Fed-Ex sent e-mail saying package delivered. I was home when e-mail arrived, no package. Called Fed-ex. basically, it's not their problem was what I heard. Oh yeah, don't you dare use a...

Fed-Ex sent e-mail saying package delivered. I was home when e-mail arrived, no package. Called Fed-ex. basically, it's not their problem was what I heard. Oh yeah, don't you dare use a cuss word when talking to one of their delicate staff members. Waiting for another package shipped via fed-ex, according to online, they received the package six days ago, nothing else has happened since then.

 – About 2 weeks ago.

FedEx Corporation

Greensboro, NC, USA

Shipped a package to a customer on and it's been sitting on fedex truck for the past 8 - yes 8!!!!! - days. Every day tracking says 'Delivery exception No attempt made, delivery scheduled for...

Shipped a package to a customer on and it's been sitting on fedex truck for the past 8 - yes 8!!!!! - days. Every day tracking says 'Delivery exception No attempt made, delivery scheduled for next business day'. Was told that their driver for that area is having a hard time keeping up with the route and there's basically nothing they can do but keep sending it out and hope he gets to it. So every day it gets scanned ready for delivery and every day it comes back undelivered. What should have been a two-day shipment has been dragging on for almost two weeks. fedex seriously sicks...

 – About 2 weeks ago.

FedEx Corporation

Toronto, ON, CAN

One day a couple of months ago I received an envelope from Fedex, which was strange since I don't deal with couriers. Stranger still is the fact that it was a bill. A bill for some so called...

One day a couple of months ago I received an envelope from Fedex, which was strange since I don't deal with couriers. Stranger still is the fact that it was a bill. A bill for some so called advancement fee on a package that they say was delivered to my house.

It gets weirder, trust me.

My first reaction was, "what package??"


I didn't order anything that needed to be shipped, I didn't pay for anything, or for shipping, yet Fedex says I did, and they delivered it. They even said someone signed for it.

I was at work, so unless the cat opened the door and signed for this package I didn't order, didn't pay for, and to this day still haven't seen, I believe they're scamming me. I called them, and asked WTF they were playing at, and they said they had a signature of someone I have never heard of.

Their attitude was "we sent it, so you have to pay for it." PERIOD. There was obviously something fishy going on, would they investigate? Nope. Fuck you, pay me.

After going back and forth for weeks about this bill, I find some supervisor who offers to wave $11 from the bill, leaving me with $7 to pay. I agreed to pay the $7 just to get these fraud-merchants off my back. They take my credit card number, and process the payment. End of story.


Eh... not quite.

Yesterday I received a letter from a collection agency, demanding I pay them $11!

I call them up to find out what is going on. Cunts they were, absolute cunts. (I have never been sent to collections before in my life, so I am not familiar with how these assholes work). They (NCO financial services), were useless, so I called Fedex, and spoke with a really helpful guy on the phone. Where was he throughout all of this? He goes through the records and finds, the person who took the payment didn't tell the duties and taxes department, and they fired me off to collections.

Yup:

They harassed me for $18 for a package I didn't order, didn't receive, didn't pay for, and that some fictitious person signed for...

They offer to settle for $7...

They TOOK $7....

They screwed it up and ruined my credit by sending it to collections.


I call up those froggy bastards at NCO, and have some cunt named Sandy hang up on me. I call back, and find that Fedex quietly dropped the charge. They didn't notify me, no no. They rush off to put me in collections, then they quietly call off the hounds when they discover their error. No apology, nothing.

Now I have had to contact (and PAY) Eqifax, and Transunion to see if this collections nonsense has been removed from my credit rating. At the end of the day, I am out a pile of money for:

A package I didn't buy

I didn't have shipped

I didn't receive/sign for

A payment they screwed up

And now credit checks from two credit reporting agencies to see if they cleaned up their mess.



If I ever see another Fedex employee on my property, I'll put the fuckin' hose on them.



 – About 2 weeks ago.

FedEx Corporation

Richmond, BC, CAN

Fedex and UPS are absolutely the worst. If you live in Canada and you buy something from the US, make sure you send it via USPS which will deliver it to Canada Post. UPS and Fedex is a total ripoff do...

Fedex and UPS are absolutely the worst. If you live in Canada and you buy something from the US, make sure you send it via USPS which will deliver it to Canada Post. UPS and Fedex is a total ripoff do not send anything with them.

 – About 2 weeks ago.

FedEx Corporation

Franklinville, NJ, USA

2nd escapade with FedEx. First, a few months ago. Leaving for vacation. Spent the extra money for shipping to make sure the order arrived in time. It did not. Called Fed Ex, they asked if perhaps a...

2nd escapade with FedEx. First, a few months ago. Leaving for vacation. Spent the extra money for shipping to make sure the order arrived in time. It did not. Called Fed Ex, they asked if perhaps a neighbor had picked it up, perhaps it was stolen, bottom line I should file a claim. Order did arrive, midweek while we were away. House/cat sitter notified us.
Now, another order from a different vendor due to arrive today, Dec 6th - not here.
Some calamity keeping it from arrival, as usual. Why do I never have this problem with UPS, and why do my dogs get excited when they see "Brown", instead of angry?

 – About 2 weeks ago.

FedEx Corporation

USA

They absolutely suck. Just had a laptop box *dropped* on our front porch (literally), and the idiot backed *through* our lawn to the street. It's been pouring rain, so that "miss" cut a...

They absolutely suck. Just had a laptop box *dropped* on our front porch (literally), and the idiot backed *through* our lawn to the street. It's been pouring rain, so that "miss" cut a ruts through lawn 30 feet long. That would be bad under normal conditions, but it's a circle drive, with no other cars there. No reason to back out whatsoever. Really pissed right now.

 – About 2 weeks ago.

FedEx Corporation

Montgomery Village, MD, USA

the reason that fedex gets away with all of their bullshit is because recipients of packages cannot request a refund for the shipping charges unless they were the party being billed for the shipment. ...

the reason that fedex gets away with all of their bullshit is because recipients of packages cannot request a refund for the shipping charges unless they were the party being billed for the shipment. The shipper is usually the billed party and has no idea that your package was delivered late. If your package is late notify the shipper and ask them to complain to fedex. Unfortunately they will get the refund not you. However, if you hit them in the pocketbook perhaps the assholes will pay closer attention to the guarantees that they make. FedEx plays the odds that the party being billed will rarely request a refund!

 – About 2 weeks ago.

FedEx Corporation

Knoxville, TN, USA

Yes Fedex Sucks big time especially there customer care agents, each one has different answer and lame excuse for delay in delivery. I shipped a package to India on Monday 12/02 with the assurance...

Yes Fedex Sucks big time especially there customer care agents, each one has different answer and lame excuse for delay in delivery. I shipped a package to India on Monday 12/02 with the assurance that it will be delivered by Thursday 12/04. Its not delivered by end of Friday and this nonsense people say now it will be delivered by Monday 12/08. They gave me multiple excuses, 1) location is outside primary location (location is district and city). 2) there was incorrect pincode (not true) 3) Hold by custom (just for few hours). In fact the package is located in the same place from Thursday 12/02 and this irresponsible people kept giving me illogical reasons. Question is not about the money but the commitment and necessity of delivery a package for certain occasion on time. This ...hole charged me for 3 day deliver and assurance, and now taking a week. Never Fedex Again, not even for online purchase....

 – About 2 weeks ago.

FedEx Corporation

Irving, TX, USA

bum ass niggas asking me for money now broke ass bitches hop off a nigga dick fucking lame ass ship company...

bum ass niggas asking me for money now broke ass bitches hop off a nigga dick fucking lame ass ship company

 – About 2 weeks ago.

FedEx Corporation

Wynnewood, PA, USA

never have problems with UPS or USPS. ALWAYS have problems with fed ex. They also do not care about customers concerns. As for people on here suggesting someone "get off their fat ass and go to...

never have problems with UPS or USPS. ALWAYS have problems with fed ex. They also do not care about customers concerns. As for people on here suggesting someone "get off their fat ass and go to the store" to retrieve their packages, I wouldnt disagree except WE PAID FOR THE SHIPMENT TO BE DELIVERED, NOT PICKED UP FROM A FED EX STORE. if a company purports to provide a certain service and does not perform that service and yet still charges money for said service ITS NOT ABOUT THE CUSTOMER BEING FAT OR LAZY ITS ABOUT THE COMPANY GETTING PAID FOR DOING NOTHING. So kindly stfu

 – About 3 weeks ago.

FedEx Corporation

Wynnewood, PA, USA

Fed ex "attempt" first delivery at 11am while I am AT HOME waiting specifically for them. I walk outside to let my dogs pee and see an attempted delivery notice taped to my door. So I'm...

Fed ex "attempt" first delivery at 11am while I am AT HOME waiting specifically for them. I walk outside to let my dogs pee and see an attempted delivery notice taped to my door. So I'm not sure that really qualifies as a delivery "attempt" if I'm at home waiting for fedex and they don't even bother to knock or wait long enough for someone to respond if they did actually knock. Great job jerks.

 – About 3 weeks ago.

FedEx Corporation

They get later and later every week...I have to sit and wait on them to get started on my work in the mornings....they used to get here around 9-9:30....now it's more like 10:00-10:30...10:50...

They get later and later every week...I have to sit and wait on them to get started on my work in the mornings....they used to get here around 9-9:30....now it's more like 10:00-10:30...10:50 today and still nothing....so I'll be staying late because they are soooooooo slow

 – About 3 weeks ago.

FedEx Corporation

North Salt Lake, UT, USA

FEDEX wont attempt a second delivery; missed the 1st at 8:40 am. We're a small business and order parts from all over. We now have to pick up our product at a location that is NOT given in the...

FEDEX wont attempt a second delivery; missed the 1st at 8:40 am. We're a small business and order parts from all over. We now have to pick up our product at a location that is NOT given in the email notification but is put in a zip file that we can't open. UNBELIEVABLE outdated process. Why wouldn't the email just state where our package is. Now we have to track it down. Also, having done this one time before, they will not release the item without the business Owner giving permission even though the employee has a copy of their email notification and I.D.!

 – About 3 weeks ago.

FedEx Corporation

Jordan, MN, USA

Ordered a phone case from Colorado. I live in Minnesota 3 states away. they sent it to KS then to NJ then to PA. 1O DAYS LATER ITS STILL FURHTER AWAY THEN IT STARTED. WTF!!!!!!!! I guess they wanted...

Ordered a phone case from Colorado. I live in Minnesota 3 states away. they sent it to KS then to NJ then to PA. 1O DAYS LATER ITS STILL FURHTER AWAY THEN IT STARTED. WTF!!!!!!!! I guess they wanted it to see the ocean.

 – About 3 weeks ago.

FedEx Corporation

Atlanta, GA, USA

"Next day delivery" - 5 days later - guess what? NO PACKAGE! Was home all day & found the door hanger stuck on the door when I looked outside....

"Next day delivery" - 5 days later - guess what? NO PACKAGE! Was home all day & found the door hanger stuck on the door when I looked outside.

 – About 3 weeks ago.

FedEx Corporation

It's a very simple solution, GET OFF YOUR FAT ASS and go to the store yourself and avoid the middle man to F it up....

It's a very simple solution, GET OFF YOUR FAT ASS and go to the store yourself and avoid the middle man to F it up.

 – About 3 weeks ago.

FedEx Corporation

USA

I hate Fedex. Hate them. Fedex is by far the worst delivery service available. Avoid using their service. They are slow and dishonest. They are notorious for not even attempting to deliver a package...

I hate Fedex. Hate them. Fedex is by far the worst delivery service available. Avoid using their service. They are slow and dishonest. They are notorious for not even attempting to deliver a package and claiming that they tried, but "no one was home." Fucking liars!

 – About 3 weeks ago.

FedEx Corporation

Tempe, AZ, USA

FedEx is one of the worst company ever.... They are really bad with their service and need to be closed down soon....

FedEx is one of the worst company ever.... They are really bad with their service and need to be closed down soon.

 – About 3 weeks ago.

FedEx Corporation

Ridgeland, MS, USA

FUCK YOU FEDEX, " Customer not available or business closed" LAZY ASS HOE, THEY NEVER COME BY, ITS BEEN 3 DAY LATE !!!!!!!!!!!...

FUCK YOU FEDEX, " Customer not available or business closed" LAZY ASS HOE, THEY NEVER COME BY, ITS BEEN 3 DAY LATE !!!!!!!!!!!

 – About 3 weeks ago.

FedEx Corporation

Memphis, IN, USA

Shipping a 100 pound 200$ box and Fedex wont pickup! I have todrive it an hour away.

Thanks assholes!...

Shipping a 100 pound 200$ box and Fedex wont pickup! I have todrive it an hour away.

Thanks assholes!

 – About 3 weeks ago.

FedEx Corporation

Diamond, MO, USA

According to FedEx's website and tracking numbers, my package was in transit yesterday... however they show it as being in the next town over since 6am. I have yet to see it even though Amazon...

According to FedEx's website and tracking numbers, my package was in transit yesterday... however they show it as being in the next town over since 6am. I have yet to see it even though Amazon said it'd be delivered yesterday. So pissed at FedEx right now...

 – About 3 weeks ago.

FedEx Corporation

USA

Expecting overnight standard shipment tendered before cutoff time yesterday - transit times on fedex.com along with service guides show method is valid between origin (PA) and destination (TX).

Expecting overnight standard shipment tendered before cutoff time yesterday - transit times on fedex.com along with service guides show method is valid between origin (PA) and destination (TX).
All day today I waited on above shipment, showing arrival today 'guaranteed' by 8 pm CST. Shortly before 8 pm CST I screen snapped the refreshed tracking page. Item did not arrive.
At 8 pm CST I called 1800GoFedex. Representative tried several stories such as 'driver might be late if it's rural or household delivery' before FINALLY 'checking their secret system which is more reliable than the public accessible fedex.com'. Her story is now that origin shipment 'just missed' cut-off time at origin.
She said it was just hanging out in NJ.
No regress options.
No apologies.
I had to specifically demand a 'case' be opened.
Screen snap of tracking after confronting representative after the phone call shows status has magically changed to N/A under delivery time. Hmmmm. Sounds like the publicly available fedex.com responds quite well and quite nimbly when Fedex is caught lying.
And for the cherry on top - the item is perishable. That means that if it is not here in the next 12 hours (under their own Policy and Terms) they are responsible for contents + shipping fees.
Sucks to be them ... have them dead to rights this time!

 – About 4 weeks ago.

FedEx Corporation

Potsdam, NY, USA

Purchased a Standard Overnight delivery on a Thursday for $25.00 because I needed the item asap. It's now Sunday morning and I likely won't receive the package until Monday morning because of...

Purchased a Standard Overnight delivery on a Thursday for $25.00 because I needed the item asap. It's now Sunday morning and I likely won't receive the package until Monday morning because of reasons I can't understand. On Friday, my package was listed "In Transit" but stayed at the Memphis TN location from 4:23AM on Friday until 3:42 AM Saturday. It was "In Transit" probably sitting in a bin in the back. What the fuck is that about. I will go out of my way to never use FedEx for any type of shipping purposes ever again. Flat out bullshit.

 – About 4 weeks ago.

FedEx Corporation

Mclean, VA, USA

I have had the most infuriating experience with FEDEX this week-the worst customer service experience in my whole life...and I am still waiting for my package. Day #1-a door tag was on my door when I...

I have had the most infuriating experience with FEDEX this week-the worst customer service experience in my whole life...and I am still waiting for my package. Day #1-a door tag was on my door when I got home. I was expecting a delivery that day. Since they advertise you can customize your delivery, I called to ask them if they could just drop it off at the local FEDEX Kinkos. I read them the door tag number, and they told me that the number was not associated with my name or my address, and had already been delivered and signed for by someone else. So maybe that was wasn't my package after all? This package required an in-person signature. Day #2 I got home from work and there was a door tag stating it was their second attempt. I called them again and asked them if they could deliver later in the evening on their next attempt since i work during the day. They said yes, they could deliver after 7:00 p.m., and if I did not get the package (it was a Friday), they would still deliver on Saturday. They said there was a restriction on the package which meant it could not be delivered to a KINKOS. Rushed home from work Friday only to find another door tag saying it was their final attempt. I called FEDEX again and was assured that it would be delivered on Satruday, but they could not give me a timeframe, which meant I planned to wait all day if I had to. Saturday morning I got a call from the local FEDEX facility telling me that they had made their final attempt on Friday, but to call the FEDEX 800 number to ask to have it delivered to the local KINKOS. I told them I was told earlier in the week that it had a restriction on it which meant it could not be delivered to a KINKOS, but this person assured me that was a mistake and to make the call. I said what about my Saturday delivery that two people promised. She said they made a mistake and that another delivery attempt would not be made. So I called the 800 FEDEX number (know it by heart now) and I was told there was a restriction on the package, and they could not deliver it to the local KINKOS. At this point, I am sure smoke was coming out of my ears. I asked for a manager, and they transferred me to a Bristol VA Customer Advocate Team. They were apologetic for the mix up, and told me that there could not be a Saturday delivery because someone already "filled that place in the computer", but since the first attempt was supposedly to another address, then one more attempt could be made. She put me on hold and called the local FEDEX facility, then got back on with me and assured me a Saturday delivery. She even gave me her name and said she would call later to be sure I got the package. I stayed home ALL day, but no delivery. I checked the tracking number online and it stated that there was a delivery exception-that they were waiting for instructions from the recipient. I tried to call this woman in Bristol VA but was told she had left for the day, and that my package would be delivered next Tuesday! Tuesday, not Monday, because they don't do home deliveries on Monday. Well, I lost it on this woman, who was no help whatsoever. She said she would email the woman who originally helped me, since she started working with me, and maybe she could do something. REALLY???? WTF????? And to add insult to injury, I lost count how many times I was disconnected from FEDEX after being put on hold, and how infuriating it is to try to get past their computer to speak to a human being. And I work all day Tuesday, so I guess I will miss my package again. I hate you FEDEX and I will be sure never to use your service for personal or business needs, and I will tell everyone I know about this awful experience I have had with your company.

 – About 4 weeks ago.

FedEx Corporation

Hatboro, PA, USA

Fedex is the worst company and people I've ever had to deal with. I've never known of an company to be so bad at what they specialize in..or say they do... A DELIVERY SERVICE. only problem is...

Fedex is the worst company and people I've ever had to deal with. I've never known of an company to be so bad at what they specialize in..or say they do... A DELIVERY SERVICE. only problem is that I never got any delivery, nor did I get any customer service representative that helped me get my package whatsoever!!! These people are SO UNPROFESSIONAL!! Never will I ever order anything through fedex again. id love to receive my product, but I never will. fedex should be terminated as a business. Definitely inferior to UPS anf USPS. Save yourself the the time, money, and patience, and don't deal with this company or their dumb ass careless workers. SUCK IT FEDEX.

 – About 1 Month ago.

FedEx Corporation

Saskatoon, SK, CAN

Arrghh, Fedex to Canada is ridiculous: extra charges for handling, often billed after you get the product! If you live at a rural address, to which they won't deliver, then they don't call,...

Arrghh, Fedex to Canada is ridiculous: extra charges for handling, often billed after you get the product! If you live at a rural address, to which they won't deliver, then they don't call, don't contact you, don't update the tracking webpage, but wait for you to travel a ridiculous distance to pick it up.
My mistake - never to be repeated - don't order from any company in the US, or Canada, that only ships FedEx.

 – About 1 Month ago.

FedEx Corporation

Springfield, VA, USA

They lied and said they couldn't deliver because "no one was home or the business was closed". No truck ever came into the culdesac and no door tag was left as they reported. The driver...

They lied and said they couldn't deliver because "no one was home or the business was closed". No truck ever came into the culdesac and no door tag was left as they reported. The driver was just a lazy ass and lied to go home early. They are the absolute worst. And you bet I called them on it. Told customer service they needed to stop lying; we have their number.

 – About 1 Month ago.

FedEx Corporation

Binghamton, NY, USA

Our house is at the end of the line, when and IF they deliver, it's exactly on the dot at 8pm before they apparently clock out. However, the driver seems to always want to clock out an hour early,...

Our house is at the end of the line, when and IF they deliver, it's exactly on the dot at 8pm before they apparently clock out. However, the driver seems to always want to clock out an hour early, and drive back, so he punches out exactly at 8pm, so typically our packages scheduled for delivery today, are really delivered tomorrow, depending on the driver. Suddenly the tracking info just went "unknown" after all day saying en route to be delivered.... Fed up. Getting thru to customer service has me slamming my head into a brick wall.

 – About 1 Month ago.

FedEx Corporation

Perris, CA, USA

argghhhhhhhh!!! I got overnight shipping and its been a week since I ordered my item and it still hasn't arrived!!! then I call and ask and they lost my package, they found it now but still what...

argghhhhhhhh!!! I got overnight shipping and its been a week since I ordered my item and it still hasn't arrived!!! then I call and ask and they lost my package, they found it now but still what the hell is going on with this messed up company!!!

 – About 1 Month ago.

FedEx Corporation

Platteville, WI, USA

online my package says it was delivered 3 days ago. still no package or note of attempted delivery. How can they claim it was delivered!...

online my package says it was delivered 3 days ago. still no package or note of attempted delivery. How can they claim it was delivered!

 – About 1 Month ago.

FedEx Corporation

USA

How does this site not have a million complaints? I could put a check mark next to most any complaint on here as "been there, had that". But the lie about no one home or wrong address, that...

How does this site not have a million complaints? I could put a check mark next to most any complaint on here as "been there, had that". But the lie about no one home or wrong address, that one seems to be their "go to" for me. Come on Fedex, when nearly half the deliveries to one address get the same exception, you might want to look at your drivers. You might want to realize that you have drivers that missed the driveway or are running behind, so they just put it on us. Thankfully UPS provides 90% of the deliveries I receive here......

 – About 1 Month ago.

FedEx Corporation

Austin, TX, USA

JUST GIVE ME MY PACKAGE! Geez.... ...

JUST GIVE ME MY PACKAGE! Geez....

 – About 1 Month ago.

FedEx Corporation

Austin, TX, USA

Georgetown TX - They say there is nobody to accept your package even if you have somebody waiting JUST for your package. WORST carrier EVER! I NEVER use them unless I have no choice. FED EX YOU SUCK....

Georgetown TX - They say there is nobody to accept your package even if you have somebody waiting JUST for your package. WORST carrier EVER! I NEVER use them unless I have no choice. FED EX YOU SUCK. Two day shipping - on an item ordered on Thursday, shipped on Friday, scheduled arrival is Tuesday. 5 days later - HOW THE HECK IS THAT TWO DAYS?!?!?!

 – About 1 Month ago.

FedEx Corporation

Portland, OR, USA

I have no idea where my fucking packages is! since I wasn't home when they tried to deliver it, it has bounced for 3 days. No one fucking knows where it is whenever I call. fuck them so fucking...

I have no idea where my fucking packages is! since I wasn't home when they tried to deliver it, it has bounced for 3 days. No one fucking knows where it is whenever I call. fuck them so fucking much. BOOOOOOOOOO FEDEX!!!!!

 – About 1 Month ago.

FedEx Corporation

USA

So, they delivered my roomate's package today and not mine. we both had next day delivery from amazon....

So, they delivered my roomate's package today and not mine. we both had next day delivery from amazon.

 – About 1 Month ago.

FedEx Corporation

Seattle, WA, USA

IMPORTANT: Start telling retailers that want different shipping options. I mailed Amazon, Design Within Reach, and any other retailer who does business ONLY with FedEx. The drivers and customer...

IMPORTANT: Start telling retailers that want different shipping options. I mailed Amazon, Design Within Reach, and any other retailer who does business ONLY with FedEx. The drivers and customer service people are under paid robots, not skilled or empowered to make a difference. So, we have to go at them through their corporate partnerships.

 – About 1 Month ago.

FedEx Corporation

Seattle, WA, USA

This is my 2nd complaint this Month. It took a week and two visits to the store to sort out the first problem, which FedEx blames on the retailer for not giving me a call telling me to expect a...

This is my 2nd complaint this Month. It took a week and two visits to the store to sort out the first problem, which FedEx blames on the retailer for not giving me a call telling me to expect a package pick up... Anyway, this time, I had a delivery time of 6-8pm last night. Nothing came. Called this morning to find the order was delivered and signed for by someone with a name nothing similar to my own. I was home, waiting, no knock at the door.. ridiculous. I've mailed Design within Reach and told them to add shipping company options or I can no longer do business. Amazon is next on my list of people to complain to, and to drop as a retailer. I'd suggest everyone do the same. FedEx sucks but they have sole partnerships and government support, so they have no reason to do better until corporations stop doing business with them.

 – About 1 Month ago.

FedEx Corporation

USA

"FedEx has lost my precious box – I want it back and I am willing to assist FedEx in looking for it. FedEx does not appear to care in the least about my box, they never called to enquire – I had...

"FedEx has lost my precious box – I want it back and I am willing to assist FedEx in looking for it. FedEx does not appear to care in the least about my box, they never called to enquire – I had to call them when I finally realized that they had had more than enough time to deliver the box. When no results were forthcoming from FedEx I called the Sacramento center where the box was reportedly sent – SEE ‘travel history’ - and offered to appear there and search for the box. I was told that I could not do so – I simply had to file a claim. ...I have an email string going with FedEx customer service (oxymoron) who don’t seem to care – actually appears they don’t even read the emails but simply issue a rote response to file a claim.
FedEx has the box weight and dimensions. They know the relevant time period. HOW MANY boxes does FedEx mismanage? HOW MANY with my box characteristics and in that time period? – unless this lost shipping label issue is rampant within FedEx. The web is replete with complaints against FedEx including multiple references to their employees’ discontent re unfair labor treatment. Does this employee issue account for why no one is willing to locate my box?"

Owing to this letter, FedEx did finally locate my box and return it to me. Theu only damaged three items. Based on my one damaged item claim conversation, I venture that FedEx intends to do their utmost to deny the damages and not pay.

Lesson learned - inventory and picture items intended for shipment before shipping. Mark box several times with ship to address and include copy of shipping manifest inside the box. Call 7 On Your Side if you need help.

 – About 1 Month ago.

FedEx Corporation

San Jose, CA, USA

They don't even TRY to deliver shit they just claim you weren't home...

They don't even TRY to deliver shit they just claim you weren't home

 – About 1 Month ago.

FedEx Corporation

San Jose, CA, USA

FedEx is claiming my package arrived Tuesday but I was home all day and I received NOTHING! Then I call again and try said my package was ready to pick up so I go to the office and they said my damn...

FedEx is claiming my package arrived Tuesday but I was home all day and I received NOTHING! Then I call again and try said my package was ready to pick up so I go to the office and they said my damn package was about to be delivered to my house! FEDEX CANT DO THEIR JOBS RIGHT THEY CAN SUCK IT
!

 – About 1 Month ago.

FedEx Corporation

San Francisco, CA, USA

Never shows up on time. Said the package would arrive a certain day, then when it didn't show up I called and they said "our customers like to receive their packages earlier, sorry it's...

Never shows up on time. Said the package would arrive a certain day, then when it didn't show up I called and they said "our customers like to receive their packages earlier, sorry it's late please be available from 7am-8pm tomorrow"... what kind of ass backward logic is that? If you want the customer to feel like they got the package early then post the arrival date a day late! DUMB ASS COMPANY

 – About 1 Month ago.

FedEx Corporation

Grand Blanc, MI, USA

FedEx sucks, UPS is much better. FedEx is filled with scabs, UPS is unionized. Coincidence? I think not....

FedEx sucks, UPS is much better. FedEx is filled with scabs, UPS is unionized. Coincidence? I think not.

 – About 1 Month ago.

FedEx Corporation

Sayville, NY, USA

Wasting my entire day in the house because they can't give me a time when to expect the package. anywhere from 7am - 8pm SOME PEOPLE HAVE LIVES!...

Wasting my entire day in the house because they can't give me a time when to expect the package. anywhere from 7am - 8pm SOME PEOPLE HAVE LIVES!

 – About 1 Month ago.

FedEx Corporation

Sayville, NY, USA

RUDE OBNOXIOUS ASSHOLES...

RUDE OBNOXIOUS ASSHOLES

 – About 1 Month ago.

FedEx Corporation

Carlsbad, CA, USA

I work nights and stayed awake for this delivery of my wif'e's phone since they won't leave the package like assholes, only for the driver to not knock or ring the bell and just tape a...

I work nights and stayed awake for this delivery of my wif'e's phone since they won't leave the package like assholes, only for the driver to not knock or ring the bell and just tape a note to the door.

Fuck you, FEDEX. I work 12 hour days and my sleep is more valuable than your delivery driver's pathetic life. I signed your stupid form. I will beat the piss out of him if he wakes me up tomorrow.

 – About 1 Month ago.

FedEx Corporation

USA

$600 package we will leave that at your side door in the rain, $6 package that will need a signature that you must be there for....

$600 package we will leave that at your side door in the rain, $6 package that will need a signature that you must be there for.

 – About 1 Month ago.

FedEx Corporation

Ugong Norte, F2, PHL

FUCK YOU!!!!!!...

FUCK YOU!!!!!!

 – About 1 Month ago.

FedEx Corporation

Ugong Norte, F2, PHL

FUCK YOU!!!!!!...

FUCK YOU!!!!!!

 – About 1 Month ago.

FedEx Corporation

Left my $600 phone on my doorstep without the courtesy of ringing the doorbell. Then l buy only $20 worth of makeup and they wanted a fucking signature. ...

Left my $600 phone on my doorstep without the courtesy of ringing the doorbell. Then l buy only $20 worth of makeup and they wanted a fucking signature.

 – About 1 Month ago.

FedEx Corporation

Purposely delays delivery on Saturday and won't be delivered until fucking Tuesday night because of Veterans day on Monday. Fuck you feed ex. I could've got free shipping in the same amount of...

Purposely delays delivery on Saturday and won't be delivered until fucking Tuesday night because of Veterans day on Monday. Fuck you feed ex. I could've got free shipping in the same amount of time

 – About 1 Month ago.

FedEx Corporation

Englewood, CO, USA

FUCK FEDEX...

FUCK FEDEX

 – About 1 Month ago.

FedEx Corporation

Hamilton, 03, BMU

"The World on Time" ...Closed on Saturdays in Bermuda....

"The World on Time" ...Closed on Saturdays in Bermuda.

 – About 1 Month ago.

FedEx Corporation

Seattle, WA, USA

FedEx gets it wrong (again). FedEx left a tag on my door, I can't be home to sign. There is no info on the tag other than a date and first attempt. No name, no sender. The tag directs me to their...

FedEx gets it wrong (again). FedEx left a tag on my door, I can't be home to sign. There is no info on the tag other than a date and first attempt. No name, no sender. The tag directs me to their website to change delivery options or hold at facility. The website doesn't allow me to do either of these things. There is no option on the tag to ask for FedEx to hold the package. I leave a note for the FedEx person for the 2nd attempt. My note is ignored and the 2nd attempt notice posted. I send mail to their customer service. I received a response that ignored my questions about the package details and lack of info on their site. I was told the package was delivered on 11/20 at 10:00 a.m. and thanks for my mail. Today is 11/7, so obviously Eduardo B from FedEx didn't read the message. I called FedEx, they say there is a package waiting for me at the facility, but the facility can't find a package with the tracking number on any of the 3 door tags. I now ask every merchant to use UPS or other shipping company. If they won't do it, I don't buy.

 – About 1 Month ago.

FedEx Corporation

Clearlake, CA, USA

the worst shipping in the country...

the worst shipping in the country

 – About 1 Month ago.

FedEx Corporation

Gaylord, MI, USA

Came home after work, because I have a day job in real life, to a sticker on the door; I expect that this package is some important paperwork concluding a lawsuit, but there is no sender information....

Came home after work, because I have a day job in real life, to a sticker on the door; I expect that this package is some important paperwork concluding a lawsuit, but there is no sender information. The package requires my signature, so the signature section for the tag is scribbled out...so I can't sign on the damn tag and let them leave it on the front porch. I call the automated system and it asks if I want to ship a package, then finally allows me to read the door tag number to it. It tells me they will try again tomorrow. So I put a sticky note on the tag and put it back on the door saying please deliver at 6:00 PM because I am gone all day. I get a note back the next day (no new tag) on the back side of my sticky note, which says call customer service to set up a delivery time. REALLY? Didn't I JUST try to SET UP A DELIVERY TIME? I call to set up a delivery time per the sticky note message. I ask the automated system to schedule a delivery. Automated system gets confused immediately, and puts me through to a customer representative (who I will say spoke perfect English). She tells me to go to fedex.com and set up a delivery time...WE CAN'T SET UP A DELIVERY TIME ON THE PHONE? Maybe I don't have the internet or I am computer illiterate? Fine. I go on the site and sign up...the validation questions are creepy as all hell - how in the hell do they know those PERSONAL things??? What kind of car I drive, really? I then attempt to use delivery manager. I click the link about 10 times and it keeps redirecting me to a page offering "to schedule a delivery." When I finally google the f-ing TUTORIAL on how to use the damn "delivery management system" I FINALLY reach the section to schedule delivery and learn that it costs ME money TO SET UP A DELIVERY TIME? Are you JOKING? It costs ME money to deliver it to my workplace? Ok, hold the damn thing and I will take time off work to pick it up. ERROR MESSAGE SYSTEM NOT AVAILABLE. WTF IS WRONG WITH FEDEX? F-off, hold the damn package and send it back; maybe the seller will send it by Pony Express next time. I could drive to get it - 3 hours away from here - with less f-ing hassle.

 – About 1 Month ago.

FedEx Corporation

Laurel, MS, USA

So I had a package coming in today, I'm just staring at the tracking update page for the last few hours. 2 hours late, and I need this package today. Fedex please get your shit together. I did not...

So I had a package coming in today, I'm just staring at the tracking update page for the last few hours. 2 hours late, and I need this package today. Fedex please get your shit together. I did not pay for you to be late.

 – About 2 months ago.

FedEx Corporation

Beaumont, CA, USA

Package never delivered. Ha Ha! You didn't pay extra for a signature. So, you can't prove we didn't deliver it :) So, go suck an egg....

Package never delivered. Ha Ha! You didn't pay extra for a signature. So, you can't prove we didn't deliver it :) So, go suck an egg.

 – About 2 months ago.

FedEx Corporation

Saint Paul, MN, USA

Ordered some items from the same vendor. One was shipped using UPS ground other was shipped using Fedex smartpost. Guess which came first? UPS delivered it Monday evening one day early, while...

Ordered some items from the same vendor. One was shipped using UPS ground other was shipped using Fedex smartpost. Guess which came first? UPS delivered it Monday evening one day early, while Fedex was suppose to deliver it Wednesday instead they changed it to Thursday.

And the item is sitting there 20mins away from where i live. NOT HAPPY!!!!!!!

 – About 2 months ago.

FedEx Corporation

Ocala, FL, USA

their damn call centers are in central america? central america???? seriously? you can find somebody who speaks english to answer your damn phones. It's bad enough that FEDEX subcontracts the...

their damn call centers are in central america? central america???? seriously? you can find somebody who speaks english to answer your damn phones. It's bad enough that FEDEX subcontracts the drivers (they don't even work directly for fedex) but when you call for call tags you speak to some halfwit who can't understand you and who you can't understand. Then they give you the wrong fucking tag number and when you try to track they say the number isn't in the system. You call to complain and what do they say..."what's the tracking number?" IT'S THE WRONG NUMBER-WHO CARES WHAT IT IS SINCE IT ISN'T IN YOUR FUCKING SYSTEM???? this has happened three weeks in a row.

 – About 2 months ago.

FedEx Corporation

Jabalpur, 35, IND

OMG fedex is so sucks. He can't deliver the parcel in local Delhi address. Stupid dig head....

OMG fedex is so sucks. He can't deliver the parcel in local Delhi address. Stupid dig head.

 – About 2 months ago.

FedEx Corporation

Houston, TX, USA

Fuck you fedex you peace of shit mother fuckers ...

Fuck you fedex you peace of shit mother fuckers

 – About 2 months ago.

FedEx Corporation

Tallahassee, FL, USA

Car company shipped me paper work overnight that I need to fill out to get my new car. They sent it on Saturday of last week and this Friday is the end of the deal for the car. It is Thursday...

Car company shipped me paper work overnight that I need to fill out to get my new car. They sent it on Saturday of last week and this Friday is the end of the deal for the car. It is Thursday night....5 days later. What happened to overnight shipping FedEx?

 – About 2 months ago.

FedEx Corporation

Raleigh, NC, USA

Paid 5 dollars to have them deliver my package between 5pm and 8pm so I wouldn't have to take off work. The package is signature required and worth 800 dollars. Of course the ignore the delivery...

Paid 5 dollars to have them deliver my package between 5pm and 8pm so I wouldn't have to take off work. The package is signature required and worth 800 dollars. Of course the ignore the delivery time so I'm greeted with the sticker on the door. They CLAIM the system didn't update (like I care). I told them to refund my 5 dollars and hold it at the station. Getting through to customer service is an exercise in fooling their voice system and when you finally do get someone, they barely speak English. Thanks a lot FedEx. You've lost a customer. I'm so pissed. Judging from their conduct so far, I doubt I'll get my 5 dollars back either. They used to be good, now they suck. It's UPS for me from now on. I have things delivered for MY convenience not theirs. good grief

 – About 2 months ago.

FedEx Corporation

Hollywood, FL, USA

fedex sucks! got a sticker on my door today, but no one can tell me what time for next delivery so I cam make sure im home. they said it could be from 8am to 8pm... are you kidding!? what kind of...

fedex sucks! got a sticker on my door today, but no one can tell me what time for next delivery so I cam make sure im home. they said it could be from 8am to 8pm... are you kidding!? what kind of service is that!? I will never use them again!!!

 – About 2 months ago.

FedEx Corporation

Secaucus, NJ, USA

Nothing but problems every time someone uses them to ship to me. ALWAYS go to the wrong house, or packages arrive late....

Nothing but problems every time someone uses them to ship to me. ALWAYS go to the wrong house, or packages arrive late.

 – About 2 months ago.

FedEx Corporation

Missoula, MT, USA

They attempt to charge you additional fees to have your package delivered by 10:30am. This led me to believe it would be there after that time if I did not pay. Shipping details list "by...

They attempt to charge you additional fees to have your package delivered by 10:30am. This led me to believe it would be there after that time if I did not pay. Shipping details list "by 4:30pm". I go to my clinical site, am home by 10:30 only to discover they'd came and went, not leaving my package since it requires a signature. Of course, the telephone representative was consistent with all CSR's at FedEx: rude, clueless and maddening. Still not sure when I will get my package, but they were very insistent they would call me despite my having told them repeatedly the package they were to deliver was my phone. Given my repeated frustrations with FedEx, I'm curious to see their hiring profile requirements. Is it absolutely necessary to have an IQ below borderline intellectual functioning? How did they so consistently gain adherence to the a-hole mentality? Is that part of their training?

 – About 2 months ago.

FedEx Corporation

MNE

Ordered from them,item arrived in a city next to mine I chose the option that the order comes to me but they left it in the other city and when I called I needed to mail them my passport and now I...

Ordered from them,item arrived in a city next to mine I chose the option that the order comes to me but they left it in the other city and when I called I needed to mail them my passport and now I have to pay them 30 euros for uknown reasons and I have to ride to them,btw they didnt even contact me that I have to come I had to call them first.

 – About 2 months ago.

FedEx Corporation

Fresno, CA, USA

These dumb motherfuckers have no communication system. Tracking sucks. I requested a hold of my package because they couldn't divert the package to where I had to go for work. They wanted me to...

These dumb motherfuckers have no communication system. Tracking sucks. I requested a hold of my package because they couldn't divert the package to where I had to go for work. They wanted me to contact the shipper to divert the package. I already knew that wasn't going to happen. When I got back in town, I called to let them know I was coming to pick up the package and to confirm it was there. I am told that it is on a truck for delivery to my house. WTF...anyhow package doesn't show up. I call back...fedex doesn't deliver to homes on Mondays. (What a dumb ass policy...). So Tuesday, still no delivery. I was told that it is at the local Fedex. I go to pick it up and guess what...ITS NOT FUCKING THERE! Then fedex tells me it's going back to the shipper and there is nothing they can do! The package is at the central shipping facility in the same city! They can't call the facility to pull the package out for even a hold at the facility. I had this happen with UPS once...they held the truck...offloaded the packages and held them at the central shipping location. All I had to do was call UPS 800 number and they took care of the rest. Great customer service. Even their drivers are friendly. Fuck fuck fuck fedex.

 – About 2 months ago.

FedEx Corporation

San Jose, CA, USA

Can't register for FedEx delivery manager. Answered the security questions and still nothing. Called customer service and they can't help, told me to try again later....

Can't register for FedEx delivery manager. Answered the security questions and still nothing. Called customer service and they can't help, told me to try again later.

 – About 2 months ago.

FedEx Corporation

Kuala Lumpur, 14, MYS

Order same item. Same day. Same place. Fedex shipped out few hours earlier then UPS but UPS took 1 working day to arrive but fedex need 7.... WTF man! Checked my item its already arrived at the...

Order same item. Same day. Same place. Fedex shipped out few hours earlier then UPS but UPS took 1 working day to arrive but fedex need 7.... WTF man! Checked my item its already arrived at the location but why do they need that extra 5 days to deliver????

 – About 2 months ago.

FedEx Corporation

Brooklet, GA, USA

I don't know why businesses use FedSuX! People use UPS or even USPS at least they nupdate there tracking....

I don't know why businesses use FedSuX! People use UPS or even USPS at least they nupdate there tracking.

 – About 2 months ago.

FedEx Corporation

Las Vegas, NV, USA

Received an automated call on Thursday saying my package would be here on a Friday and someone needed to sign for it (contained alcohol). Great I though. Looked online and status didn't jive...

Received an automated call on Thursday saying my package would be here on a Friday and someone needed to sign for it (contained alcohol). Great I though. Looked online and status didn't jive with what the phone call said. Called customer service Friday morning around 10 a.m. to verify. Was told, "yeah, it's out for delivery". Finally, at 3:15 in the afternoon, it was scanned again....IN PHOENIX.....and I live in Vegas. So, I waited around all day for a package that wasn't even in the state. They refuse to even address my concern of being stuck waiting all day for a package they should have known wasn't going to come.

 – About 2 months ago.

FedEx Corporation

Dubuque, IA, USA

Late late late...really late. UPS isn't perfect but they are waaaay better. I hate when vendors use them....

Late late late...really late. UPS isn't perfect but they are waaaay better. I hate when vendors use them.

 – About 2 months ago.

FedEx Corporation

Tokyo, 40, JPN

Send documents via Fed Ex from Japan on 10/10 due delivery was to be 10/13, well it is now 10/16 and do you think that I can get any answers as to why its not delivered and more importantly when it...

Send documents via Fed Ex from Japan on 10/10 due delivery was to be 10/13, well it is now 10/16 and do you think that I can get any answers as to why its not delivered and more importantly when it was sent.... BIG FAT NO
Fed Ex you need to get your act together, you dont mind charging a massive amount but I could have sent these in the post and they would have arrived by now... pissed off to say the least.

 – About 2 months ago.

FedEx Corporation

Hamilton, NY, USA

I see FedEx is trading at $151.73 on the NYSE. Personally, I wouldn't pay $10 for their stock. I know I am not in the shipping business but their logistics don't make any sense. In order to...

I see FedEx is trading at $151.73 on the NYSE. Personally, I wouldn't pay $10 for their stock. I know I am not in the shipping business but their logistics don't make any sense. In order to get a package from Allentown, PA to a location north of Binghamton, NY (almost straight north), they send it to their Clinton, PA facility near Pittsburgh due west. Then the package sits there with new tracking information for over 12 hours.

 – About 2 months ago.

FedEx Corporation

USA

fedex is always late never on time the usps is there on time but know one wants to use it .fed ex has never been on time ever for me...

fedex is always late never on time the usps is there on time but know one wants to use it .fed ex has never been on time ever for me

 – About 2 months ago.

FedEx Corporation

Durham, NC, USA

Their systems suck. They try to deliver a package to my house at 1pm and wonder why no one is home. People work, how about trying at 5pm when people are off work. So I just tried to use their new...

Their systems suck. They try to deliver a package to my house at 1pm and wonder why no one is home. People work, how about trying at 5pm when people are off work. So I just tried to use their new system where you can sign up and customize your delivery, and it doesn't work. It tries to guess who you are, and it can't. Then they tried to deliver my package a second time... at 1:30pm. No luck again. Now it's the weekend and I have to wait until Monday... or I can go pick it up 30 miles away, even though their is a FedEx store 2 miles from my house... why not leave the package there so I can pick it up this morning. Their systems suck, so they must have stupid people working there that don't think about their customers.
PS - I looked on their web site for 30 minutes for a feedback button so I could tell them this directly... there is no such way to do it, so I guess once again, they have people that just don't care what their customers think of their service.

 – About 2 months ago.

FedEx Corporation

Cincinnati, OH, USA

Not only is it the most expensive of shipping services, it's the only one that sucks. I rarely order through Fed Ex, but occasionally I get a seller that only ships things through them and...

Not only is it the most expensive of shipping services, it's the only one that sucks. I rarely order through Fed Ex, but occasionally I get a seller that only ships things through them and I'm stuck with them. If I'm lucky, they're late, although I'd tolerate that a lot more if they'd update with a new delivery estimate so I'd know when to expect them, but more often than not, the package never comes. One time they said 'delivered', saying it was left at the front door. There is no front door to the building. I've never gotten bad service from UPS or even USPS, and considering how much cheaper those services are, I can't imagine why anyone would ever ship through Fed Ex. How do they even stay in business?

 – About 2 months ago.

FedEx Corporation

Jacksonville, FL, USA

pooped on my doorstep. wtf....

pooped on my doorstep. wtf.

 – About 2 months ago.

FedEx Corporation

Novato, CA, USA

Fedex sucks i order from Ups its alway here when say will,fedex tell day and then they day NA . I order stuff two days after that order and Ups still beat they, i'm still waiting on Fedex! ...

Fedex sucks i order from Ups its alway here when say will,fedex tell day and then they day NA . I order stuff two days after that order and Ups still beat they, i'm still waiting on Fedex!

 – About 3 months ago.

FedEx Corporation

Martinez, CA, USA

Paid for Priority Overnight with Saturday delivery on a Thursday night, its Sunday and still not delivered. It will take at least 4 days for an Overnight envelope to be delivered. Best yet, its 70...

Paid for Priority Overnight with Saturday delivery on a Thursday night, its Sunday and still not delivered. It will take at least 4 days for an Overnight envelope to be delivered. Best yet, its 70 miles between drop off and destination in CA. They sent it to Memphis, it'll be a 4,000 mile journey instead of 70 miles. I paid $40 for something a 49 cent stamp would have accomplished

 – About 3 months ago.

FedEx Corporation

New York, NY, USA

Two-day expedited service means nothing to FedEx. I waited all day for my delivery, and they simply left a door tag claiming I was not home. UPS is FAR SUPERIOR. I received three UPS deliveries...

Two-day expedited service means nothing to FedEx. I waited all day for my delivery, and they simply left a door tag claiming I was not home. UPS is FAR SUPERIOR. I received three UPS deliveries within the same hour FEDEX claimed I was not home.

And there IS no nearby FEDEX facility. It will take me TWO HOURS to claim my large, heavy package , and since this is NYC and I have no car I will have to figure out some way to get it back to my neighborhood that won't cost me about half of the amount I paid for the package in the first place. Everyone in NYC lives in FEAR of the Door Tag saying "Leroy Street," it is very hard to get to, very far away, and when you get a "Leroy Street" Door Tag that means you are going to have a very bad day.

 – About 3 months ago.

FedEx Corporation

USA

FedEx sucks because they try to deliver my stuff at my apartment building at 8 in the morning, plus the doors are locked so they just give up and leave. UPS shows up at anytime but still manage to...

FedEx sucks because they try to deliver my stuff at my apartment building at 8 in the morning, plus the doors are locked so they just give up and leave. UPS shows up at anytime but still manage to get my package inside, they must be magic or FedEx just sucks balls. And no I don't want to drive an hour to the nearest facility to pick up my package, well I'm guessing it won't be delivered tomorrow either.

 – About 3 months ago.

FedEx Corporation

USA

this company sucks. they didn't notify us that the package was coming early so we were away on vacation. i called them once i saw that they tried to deliver it and asked it to come when we got...

this company sucks. they didn't notify us that the package was coming early so we were away on vacation. i called them once i saw that they tried to deliver it and asked it to come when we got back. waited all day, nothing arrived, package was "in transit"-called twice to customer service, got a bitchy response about having tried to have it delivered last week, no apology, now allegedly is coming tomorrow

 – About 3 months ago.

FedEx Corporation

Lapeer, MI, USA

Why would a company whose sole purpose is to ship packages outsource such work to USPS? I don't trust USPS to handle my mail properly, much less sensitive hard drives. On a similar note, why...

Why would a company whose sole purpose is to ship packages outsource such work to USPS? I don't trust USPS to handle my mail properly, much less sensitive hard drives. On a similar note, why should they feel the need to bounce my package across the country before finally sending it into the correct state?

 – About 3 months ago.

FedEx Corporation

Lubbock, TX, USA

Why is it every time I call in to FedEx and give them the Door Tag number they leave they are never able to locate my package. Then when I give them my address, still no packages shown. If I tell...

Why is it every time I call in to FedEx and give them the Door Tag number they leave they are never able to locate my package. Then when I give them my address, still no packages shown. If I tell the automated system my door tag, it can find it but the employees aren't able to find it. There agents are always rude and incompetent.

 – About 3 months ago.

FedEx Corporation

Manchester, NH, USA

On Sunday night, our clothes dryer broke. On Monday, I found a YouTube video from an appliance repair parts website that showed how to disassemble and troubleshoot. We were able to find out that it...

On Sunday night, our clothes dryer broke. On Monday, I found a YouTube video from an appliance repair parts website that showed how to disassemble and troubleshoot. We were able to find out that it had a broken belt, so we ordered the part from that website, paying extra for two-day delivery. The part was shipped within the hour, unfortunately, they chose to use FedEx. I was supposed to receive the package today, but the tracking has not changed since yesterday. The last activity says that it left a FedEx facility in Perrysville, OH at 4:24 AM yesterday (Tuesday). No indication that it was ever received and scanned at one of the local facilities (Londonderry or Manchester, NH), no "Out For Delivery".

FedEx just told me what I already know from the tracking info, they don't know where my package is any more than I do. The fact that it's been over 24 hours since someone at FedEx last scanned this package probably means that the incompetent assholes lost it. In the meantime, we still can't do our laundry. If we can't fix the dryer, we will have to waste half our weekend sitting in a laundromat. We have better things to do than that. Thanks, FedEx!

I did email the company who sold me the part, hopefully they can help. I told them that if they had to send me another belt, to please use UPS, because I'd like to be able to do laundry at home sometime this year.

 – About 3 months ago.

FedEx Corporation

Kirkland, WA, USA

Purchased this case http://www.allcases.com/products/pelican-storm-3100-empty-long-case/ to ship sales presentation materials. FedEx punched a hole through it the third time I shipped it. FedEx...

Purchased this case http://www.allcases.com/products/pelican-storm-3100-empty-long-case/ to ship sales presentation materials. FedEx punched a hole through it the third time I shipped it. FedEx customer service says they aren't responsible for shipping container damage, only damage to contents. Taking them to small claims court to fight their absurd "limitations of liability".

 – About 3 months ago.

FedEx Corporation

Kirkland, WA, USA

We have an account with FedEx. Tried to order shipping boxes. Most boxes (other than the small ones which are almost useless) are only available if you "enroll" [pay more money] in their one...

We have an account with FedEx. Tried to order shipping boxes. Most boxes (other than the small ones which are almost useless) are only available if you "enroll" [pay more money] in their one rate program.

 – About 3 months ago.

FedEx Corporation

Kingston, PA, USA

Tracking says delivered, but to wrong address. They aren't even capable of reading an apartment number, now I have to file a claim with ebay, but since tracking says delivered, I don't expect...

Tracking says delivered, but to wrong address. They aren't even capable of reading an apartment number, now I have to file a claim with ebay, but since tracking says delivered, I don't expect to see a refund. This has happened to me in the past also.
Why would anyone use Fedex anymore, they've become very incompetent.
USPS and UPS are perfect every time.

 – About 3 months ago.

FedEx Corporation

Plano, TX, USA

Took a vacation day and waited all day for a very expensive delivery that required a signature. Next thing I know I hear a low tone exhausted, rush to the door only to see the FedEx driver speeding...

Took a vacation day and waited all day for a very expensive delivery that required a signature. Next thing I know I hear a low tone exhausted, rush to the door only to see the FedEx driver speeding away.

There is a note on the door, about a missed delivery!!!!!

Damned asshole didn't knock on the door, ring the door bell, nothing and yet I'm only 10 feet from the front door waiting. Man that pissed me off. My wife even jumped in the car and tried to catch up with him. The dude speed through school zones with the children present and just kept on going.

I called FedEx and apparently they have no way to contact the driver, no way to route the package back even though by that time the driver couldn't be no more then 2 miles away. So the only solution is to have it held at the Dallas location and pick it up after 10am tomorrow and that is a good 15 miles away.

This is the worst service I have ever had from FedEx. I told their manager that this driver needs to be fired!!

 – About 3 months ago.

FedEx Corporation

USA

Sorry that my significant others and my work schedules don't meet your inane delivery requirements. Drop the Fu@^$NG package on my porch just like USPS, UPS do with no problems...ever. Yet they...

Sorry that my significant others and my work schedules don't meet your inane delivery requirements. Drop the Fu@^$NG package on my porch just like USPS, UPS do with no problems...ever. Yet they want another $10 for changing to Sat. delivery, or drive an hr. to their hub.
Never again will I use them for shipping, will hesitate to purchase items online that only offer fedex as a shipping service.

 – About 3 months ago.

FedEx Corporation

Boise, ID, USA

Seriously, I am never using fedex again, this is by far to most trouble I have ever had with any shipping service. 3 "lost" packages, 4 mis-delivered to wrong address (1wrong state even) and...

Seriously, I am never using fedex again, this is by far to most trouble I have ever had with any shipping service. 3 "lost" packages, 4 mis-delivered to wrong address (1wrong state even) and numerous next day failures..... The last one totally didn't show up, still in the process of "helping me" figuring out where it ended up. Oh wait, it's the senders fault, wait, no, now it's my fault, wait it's gods fault, oh maybe its north Korea, how about Ohbummer? NO NO, WE GOT IT, ITS BEEN THE MUSLIMS GOING ALL JIHAD ON THE DELIVERY SYSYEM! Oh man, I am so happy to know who fucked the duck on this one Fedex, thank you so much for all the diligence, and above all else, accepting responsibility for the errors you constantly make.... Amazing work! Really professional stuff. Fuck you too fedex.

 – About 3 months ago.

FedEx Corporation

Bloomfield, CT, USA

Scheduled many deliveries - now for some reason I can't - customer service can't fix problem - online system doesn't explain what the problem is - stupid security questions - what a lousy...

Scheduled many deliveries - now for some reason I can't - customer service can't fix problem - online system doesn't explain what the problem is - stupid security questions - what a lousy system

 – About 3 months ago.

FedEx Corporation

Denver, CO, USA

I guess when they say FuckEx is a little more expensive, I never thought I'd be paying in time, loss of client's, and in gray hair. These stupid muthafuckin clowns need to have some...

I guess when they say FuckEx is a little more expensive, I never thought I'd be paying in time, loss of client's, and in gray hair. These stupid muthafuckin clowns need to have some accountability..... It's never ever their fault, and not 1 of them can really help you when you have any problems. And believe me, if you ship (receive) from FedEx you will have many problems...... Fuck FedEx!

 – About 3 months ago.

FedEx Corporation

Boise, ID, USA

Oh man, never use FuckEx if you need something in time for a deadline. I order shit from California on a weekly basis, and my normal shipment comes USPS, always 2 daus it shows up, rain or shine, hell...

Oh man, never use FuckEx if you need something in time for a deadline. I order shit from California on a weekly basis, and my normal shipment comes USPS, always 2 daus it shows up, rain or shine, hell or high water, and never ever late. Well I needed so.ething next day, so who do you call on? Someone who guarantees next day? Yep. FUCKEX will always without fail screw you, guaranteed! 11 days from California to Idaho......... really? I can jog to LA from here faster. Now it comes to $, lot's of them. 97 dollars to have a package shipped 10 days late. Wtf man, fedex can eat a dick, because I lost a client because of them... If I can't rely on them, my clients can't rely on me. Fuck you very much FuckEx! I Love You Bitches.

 – About 3 months ago.

FedEx Corporation

Garden City, NY, USA

What's the deal with Fedex? My package (that I paid a lot of $ to ship) has been sitting in a truck a town over for several days now... it should have been here according to the delivery estimate....

What's the deal with Fedex? My package (that I paid a lot of $ to ship) has been sitting in a truck a town over for several days now... it should have been here according to the delivery estimate. Meanwhile, my neighbors are getting packages today and the driver tells me "Nothing for you, today!" UPS never does this crap.

 – About 3 months ago.

FedEx Corporation

Gainesville, FL, USA

Our package, delivered from Indiana to Florida, made it as far as Orlando. The day it was due to be delivered it was sent by FedEx to New Jersey. A second package, part of the same shipment, did make...

Our package, delivered from Indiana to Florida, made it as far as Orlando. The day it was due to be delivered it was sent by FedEx to New Jersey. A second package, part of the same shipment, did make it to our house. Calling FedEx they have no explanation and keep repeating what the tracking site tells me, like that's customer support! The case was bumped up to the Customer Advocacy group who, six calls later, do nothing to make this situation any better. FedEx seems to think it is customer support to tell you what you already know and keep repeating "at least we know where it is". So, long story short... After six calls and several levels of being bumped to managers the package will arrive a week late and on the same day it would be here had we never called. How is this customer service? Never again with FedEx if I can help it!

 – About 3 months ago.

FedEx Corporation

Puyallup, WA, USA

I was supposed to receive my package today and the tracking through the website said something about an exception status - called the customer service and was told that it will still be delivered by...

I was supposed to receive my package today and the tracking through the website said something about an exception status - called the customer service and was told that it will still be delivered by 5pm today.. it's already past 8 and it has yet to be delivered.. Called the hotline a 2nd time and they practically gave me a different story.. and concluded that they have no idea where my package is.. LIKE SERIOUSLY!?

 – About 3 months ago.

FedEx Corporation

Phoenix, AZ, USA

FedEx blows. Tracking system sucks. Delays everyday. Use UPS because they care about getting it to you ON TIME. You can rot fedex!...

FedEx blows. Tracking system sucks. Delays everyday. Use UPS because they care about getting it to you ON TIME. You can rot fedex!

 – About 3 months ago.

FedEx Corporation

Allentown, PA, USA

Update: So after Fedex sent my package from their facility 8 miles from my house to a city 98 miles away they gave it to the US Post Office to deliver. And the USPS doesn't track packages......

Update: So after Fedex sent my package from their facility 8 miles from my house to a city 98 miles away they gave it to the US Post Office to deliver. And the USPS doesn't track packages...

 – About 3 months ago.

FedEx Corporation

Monroe, NY, USA

They left my package on the completely wrong house on the street, even though both my house and the incorrect house had the numbers right next to the front doors!...

They left my package on the completely wrong house on the street, even though both my house and the incorrect house had the numbers right next to the front doors!

 – About 3 months ago.

FedEx Corporation

Allentown, PA, USA

So I placed an order with Walmart and my order was split into two packages from two different locations and both shipped on Sep 8, 2014.

Package 1 was sent from Rockford il, and is being...

So I placed an order with Walmart and my order was split into two packages from two different locations and both shipped on Sep 8, 2014.

Package 1 was sent from Rockford il, and is being delivered today Sept 10, 2014

Package 2 was sent FROM MY HOME TOWN!! to the Fedex center 8 miles from my house where the package was received, processed, and put on a truck for shipment.... Shipped to a city 98 miles away.

WTF? These people can deliver a package 840 miles in less than 2 days, but they can't deliver a package 8 miles away without screwing it up?

This isn't a one time screwup. Fedex does this every single time they are used for a local delivery.

Fedex is as useful as a monkey fucking a doorknob.

 – About 3 months ago.

FedEx Corporation

Eagle, ID, USA

FedEx is as horrible as DHL!...

FedEx is as horrible as DHL!

 – About 3 months ago.

FedEx Corporation

USA

FedEx lied and told me that they were going to contact the driver who delivered my items to the wrong address. They never called me back…so I called them and was informed that they were not going to...

FedEx lied and told me that they were going to contact the driver who delivered my items to the wrong address. They never called me back…so I called them and was informed that they were not going to contact me back today. Good thing I took the initiative to call back. So I don't have my package and the items that I bought are now sold out….whole bunch of incompetent people working at FedEx. And now for this reason, I will no longer going to order from a beloved store…Uniqlo. Good job for bring down another company with you incompetent idiots of FedEx. I never have issues with my packages delivered by UPS. Maybe you should learn from your competitors. Double check the address and name listed on the package before delivering!!

 – About 4 months ago.

FedEx Corporation

Anchorage, AK, USA

My package is delayed due to their mechanical problems. No apologies. I still have no idea if it will arrive tomorrow - my passport needed for a trip the day after tomorrow. Customer service is in...

My package is delayed due to their mechanical problems. No apologies. I still have no idea if it will arrive tomorrow - my passport needed for a trip the day after tomorrow. Customer service is in Central America. Their english is really bad. They can do nothing but "read notes". Wow FedEx sucks.

 – About 4 months ago.

FedEx Corporation

Cheney, WA, USA

Every time I need a package on time the lousy companies will use FedEx and then I know it won't get here in time. They suck and never fail at fucking me in a ass. My weekend is shot now. Fuck...

Every time I need a package on time the lousy companies will use FedEx and then I know it won't get here in time. They suck and never fail at fucking me in a ass. My weekend is shot now. Fuck FedEx! If an assclown on Ebay or anywhere else wants to use FedEx I will not buy from them ever! USPS is just about as bad. UPS still ROCKS! It might be beat up a little but UPS gets it there on time!

 – About 4 months ago.

FedEx Corporation

USA

I work for 20th Century Fox, and on the last day on this job FedEx just lost the final package of paperwork.
They won't even admit that they lost it, but where I come from, unless you KNOW...

I work for 20th Century Fox, and on the last day on this job FedEx just lost the final package of paperwork.
They won't even admit that they lost it, but where I come from, unless you KNOW where something is than it is LOST.
This Company is a failure.
How they went from being the Best Delivery Company in the Country to the WORST is beyond me, but I'll be choosing UPS from now on, as FedEx is INCOMPETENT.

 – About 4 months ago.

FedEx Corporation

Lawrenceville, GA, USA

You fucking suck fedex. You come to my door and don't even leave the package. Then call u 10 minutes after I leave and you can't come back like Tf drive your fat ass over here...

You fucking suck fedex. You come to my door and don't even leave the package. Then call u 10 minutes after I leave and you can't come back like Tf drive your fat ass over here

 – About 4 months ago.

FedEx Corporation

Virginia Beach, VA, USA

Wow, so I just got off the phone with FEDEX. The package is delayed again and again because the can't figure out the street address. Do you know what they tell me...(AFTER I CALLED...

Wow, so I just got off the phone with FEDEX. The package is delayed again and again because the can't figure out the street address. Do you know what they tell me...(AFTER I CALLED THEM)....HOPEFULLY it will be delivered....Really HOPEFULLY! Who runs a business on HOPEFULLY. Fedex YOU SUCK! I talked with the CEO of our company and explained that HOPEFULLY we will have the books and materials to HOPEFULLY get to the students to HOPEFULLY teach a course of instruction ABSOLUTELY worth hundreds of thousands of dollars!....but hey HOPE appears to be a strategy at FedEx. Hopefully our CEO understands when we go with some other service provider because I am FED UP with FedEx.

 – About 4 months ago.

FedEx Corporation

Austin, TX, USA

I've been waiting the whole day but still missed the delivery. Retarded fedex guys don't even know how to ring a door bell? fuck fedex ...

I've been waiting the whole day but still missed the delivery. Retarded fedex guys don't even know how to ring a door bell? fuck fedex

 – About 4 months ago.

FedEx Corporation

Kirkland, WA, USA

got message says on the vehicle and delivery today, I stayed in my living room and never go away all day, no on came, no door tag, just the sudden email says "customs not available or business...

got message says on the vehicle and delivery today, I stayed in my living room and never go away all day, no on came, no door tag, just the sudden email says "customs not available or business closed"?! what, are you in a different space that you can not see me? it did happen.

 – About 4 months ago.

FedEx Corporation

Ojai, CA, USA

I sat in front of my door all damn day like an abandoned puppy and they have the nerve to say “attempted to deliver” when they didn't even leave a door tag. This has happened three separate times....

I sat in front of my door all damn day like an abandoned puppy and they have the nerve to say “attempted to deliver” when they didn't even leave a door tag. This has happened three separate times. The only reason I'm using it this time is because my cellphone provider insurance uses them but never again! UPS all the way.

 – About 4 months ago.

FedEx Corporation

North Charleston, SC, USA

They destroyed half my shipment and will not reimburse any of it. Told me the burden is on my shoulders to download all their disclaimers and read it myself. It was clear I was shipping wine, talked...

They destroyed half my shipment and will not reimburse any of it. Told me the burden is on my shoulders to download all their disclaimers and read it myself. It was clear I was shipping wine, talked to the rep about it, nobody ever said anything about anything. FedEx is blacklisted from all future business in my book.

 – About 4 months ago.

FedEx Corporation

USA

No-one should do business with these people. A package was promised for delivery TODAY. I PAID for Saturday delivery. FEDEX website says the package was HERE on the truck and out for delivery at...

No-one should do business with these people. A package was promised for delivery TODAY. I PAID for Saturday delivery. FEDEX website says the package was HERE on the truck and out for delivery at 08:00. I waited ALL DAY for it. We were right outside and could not have missed him if we tried.. at 17:13 I received a pop-up message that delivery was attempted but no-one home. WHAT THE FUCK?!?! I called fedex and was connected with someone who said they would attempt to contact the local station. Says no answer. I asked them to try again. They hung up on me. NEVER again will I trust a vendor that uses Fedex.

 – About 4 months ago.

FedEx Corporation

USA

I've been waiting three god damn weeks for my new laptop. It said it would be here today, By 8pm. I've waited ALL DAY. And it never came. I don't have the god damn time to wait all day...

I've been waiting three god damn weeks for my new laptop. It said it would be here today, By 8pm. I've waited ALL DAY. And it never came. I don't have the god damn time to wait all day tomorrow. when it should have been here today. I'm BEYOND angry. I've seen the videos. If my laptop is broken after waiting basically a fucking month for it I'm going to murder someone.

 – About 4 months ago.

FedEx Corporation

Esbjerg, 21, DNK

Fedex screewed up tax and duties registration, and now want a huge fee to correct it! UPS is a much better company!...

Fedex screewed up tax and duties registration, and now want a huge fee to correct it! UPS is a much better company!

 – About 4 months ago.

FedEx Corporation

Lake Mary, FL, USA

It takes FedEx 4 days to ship a package to my house that's only 80 miles away even the USPS get's it here in 1 day. And when you track it the package it moves through 2 different sates before...

It takes FedEx 4 days to ship a package to my house that's only 80 miles away even the USPS get's it here in 1 day. And when you track it the package it moves through 2 different sates before it ends up at my address and it was shipped from my own state. Doesn't make sense.

 – About 4 months ago.

FedEx Corporation

Lake Mary, FL, USA

I HATE THIS FUCKING SHIPPING COMPANY!!!! Im so tired of them "losing" the package every time its something of value. Even if they deliver, it AWAYS late. They should take lessons from USPS or...

I HATE THIS FUCKING SHIPPING COMPANY!!!! Im so tired of them "losing" the package every time its something of value. Even if they deliver, it AWAYS late. They should take lessons from USPS or UPS. Delivery exception
Delivery delayed, scheduled for next business day

 – About 4 months ago.

FedEx Corporation

Chisago City, MN, USA

i HATE it when they deliver large items to the garage in the far back of the house instead of the front door where you are already prepared to receive the item! it's more work for the driver and...

i HATE it when they deliver large items to the garage in the far back of the house instead of the front door where you are already prepared to receive the item! it's more work for the driver and way more work for me, the customer !!
is there a fedex rule or law that prohibits them from just asking the customer?????

FEDEX, YOU SUCK !!!!!!!!!!!!

 – About 4 months ago.

FedEx Corporation

Bennington, NE, USA

Have lots of time & don't want to see your package arrive any time soon? Then take it easy, chill out, & call FedEx. ...

Have lots of time & don't want to see your package arrive any time soon? Then take it easy, chill out, & call FedEx.

 – About 4 months ago.

FedEx Corporation

Salt Lake City, UT, USA

Slowest shippers EVER! Even USPS is WAY faster!!! I hate FedEx!...

Slowest shippers EVER! Even USPS is WAY faster!!! I hate FedEx!

 – About 4 months ago.

FedEx Corporation

Reynoldsburg, OH, USA

Columbus, Ohio USA

Today I terminated a brand new FedEx account, after nearly 3 hours on the phone with their representatives. When I opened the account, it took over two hours on the...

Columbus, Ohio USA

Today I terminated a brand new FedEx account, after nearly 3 hours on the phone with their representatives. When I opened the account, it took over two hours on the phone, eight representatives, five departments before they could even provide me with my new FedEx number. I should have cancelled at that point, but I am a forgiving soul.

Today I attempted to get copies of the invoices which were billed against my account. Five representatives over a course of three hours were able to provide me with only one of the invoices. However, in talking with the representatives, I learned that I had been seriously overcharged on both shipments.

Billed Amount Correct Amount Overcharge
Shipment 1 $344.91 $202.35 $142.56
Shipment 2 $286.17 $170.42 $115.75

To their credit, they did make adjustments on the charges and sent me an email confirming the adjustments. But I cannot help but wonder how many other FedEx customers are getting ripped off and never know it.

 – About 4 months ago.

FedEx Corporation

Daytona Beach, FL, USA

What a crappy company, FedEx sucks! Hope UPS will DOMINATE the market! Even USPS does a WAY better job than FedEx, uggh!...

What a crappy company, FedEx sucks! Hope UPS will DOMINATE the market! Even USPS does a WAY better job than FedEx, uggh!

 – About 4 months ago.

FedEx Corporation

Woodbridge, N5, GBR

These idiots emailed me to say that my address was wrong (it wasn't!) and when I tried to respond to their email it bounced back. Totally incompetent!...

These idiots emailed me to say that my address was wrong (it wasn't!) and when I tried to respond to their email it bounced back. Totally incompetent!

 – About 4 months ago.

FedEx Corporation

Albertville, MN, USA

paid 120.00 to send a package internationally they did not tell me the person receiving would have to pay the duties, they did not even apologize. ...

paid 120.00 to send a package internationally they did not tell me the person receiving would have to pay the duties, they did not even apologize.

 – About 4 months ago.

FedEx Corporation

Parish, NY, USA

we are trying to run a business and our deliveries get later and later!!!!!!...

we are trying to run a business and our deliveries get later and later!!!!!!

 – About 4 months ago.

FedEx Corporation

Winnipeg, MB, CAN

http://consumerist.com/2011/12/22/fedex-apologizes-for-monitor-tossing-delivery-driver/...

http://consumerist.com/2011/12/22/fedex-apologizes-for-monitor-tossing-delivery-driver/

 – About 4 months ago.

FedEx Corporation

Winnipeg, MB, CAN

Idiots. Canadian customer, ordered from Amazon.ca seller. Package ($175 value of a knee brace/crutch), came 2 days after ordering and dropped on my front door step in plain view of vehicular traffic...

Idiots. Canadian customer, ordered from Amazon.ca seller. Package ($175 value of a knee brace/crutch), came 2 days after ordering and dropped on my front door step in plain view of vehicular traffic that passes by (about 4000-5000 per day), hundreds of pedestrians pass by daily too (Dollar Store a block away so you'd see how much traffic). We were out, left about 1 hour prior to when they advised it was "left either between or near front door" Got home about 2 1/2 hours after said package was dropped, checked email and tracking alert said it was dropped off. The drivers are idiots, no one home so they just throw a package on steps? Might as well have erected a sign out on the street to advise "help yourself, we don't care!" This was on August 1st, the start of a long weekend here because we have a civic holiday on that weekend. Seller at Amazon are also morons, they charged me $14 in Canada and didn't request a signature so FedEx doing what they often do, allowed their idiot driver to do whatever he pleased. Fighting with FedEx now, Amazon seller will be forced to refund my money on my credit card, good luck to them trying to squeeze it out of FedEx though... Mentioned to Amazon seller how there are discussions everywhere about FedEx's poor conduct and I too will NEVER order from a seller who uses that company's shipping services and then just advises that they do (only) what is required of them based on their own company's terms for shipping. Canada Post, U.S Postal wouldn't do this and so what if it's an inconvenience to a customer if not home and a card is left for them to pick it up at a depot at some other time! Our son has had electronic items-bluray player, home surround unit($500), smaller packages, all left on his front steps and some he's received, some not. Still has complained when he did get a package since the idiot drivers drop it and go. This isn't the old days where the paperboy drives by on his bike and chucks your newspaper on the front lawn and for country people who do take delivery of a newspaper, those are often thrown from the country driver but wrapped in plastic in case they get drenched. Kind of sad that a newspaper gets better delivery handling than what the a-holes at FedEx do. Cripes, I've even ordered things from eBay, something worth $8 or less and had to sign when the mail carrier dropped by and wanted to deliver it. I'm not done with FedEx no matter what, going to tell this same story many times over and hopefully others won't have to go through what I did. My ordered item did in fact come faster than they estimated which was "2-10 business days" but had we been away for the weekend and no one spotted it like someone did in a mere few hours after it was dumped on a wide open doorstep, it would surely have been gone sometime during the weekend. FedEx SUCKS!

 – About 4 months ago.

FedEx Corporation

Fairport, NY, USA

They can't use a map! Said my package had the wrong street name and I called in and verified it was correct. They've delivered here before! Now my package is a day late and I'm not even...

They can't use a map! Said my package had the wrong street name and I called in and verified it was correct. They've delivered here before! Now my package is a day late and I'm not even sure they'll get their heads out of their arses to figure out how to get here tomorrow!

PS no problems with UPS finding my house, it's been here for 5 years

 – About 4 months ago.

FedEx Corporation

USA

Fedex tried twice now to deliver a package to a business address outside of normal business hours, and they expect me to drive an hour to their shipping location (there is a closer one 20 minutes...

Fedex tried twice now to deliver a package to a business address outside of normal business hours, and they expect me to drive an hour to their shipping location (there is a closer one 20 minutes away) and they won't reschedule the delivery so it comes during normal business hours. WTF?

 – About 5 months ago.

FedEx Corporation

USA

They delivered my son's grave stone to a MACY'S AT A MALL TEN MILES AWAY instead of to a CEMETERY. If it weren't for the worker at Macy's calling the sender, and the sender calling me,...

They delivered my son's grave stone to a MACY'S AT A MALL TEN MILES AWAY instead of to a CEMETERY. If it weren't for the worker at Macy's calling the sender, and the sender calling me, I would have lost it, because fedex had no clue where it was and never got back to us. It takes filing a complaint for them to contact you, instead of getting it right the first time. Don't take a gamble by sending anything through fedex.

 – About 5 months ago.

FedEx Corporation

Woodland Hills, CA, USA

As a current fedex employee, their is something you all must know. Fedex is a cooperation now and don't give a rats ass about customer service, they only care about shareholders. I have watched...

As a current fedex employee, their is something you all must know. Fedex is a cooperation now and don't give a rats ass about customer service, they only care about shareholders. I have watched this once great company become a toilet in the last 10 years. the company is cutting jobs, sending customer service overseas to country that speaks little to no English, and choking the drivers with really stupid policies that makes it very hard for them do their jobs and provide customer service. So my advice, don't use fedex,

 – About 5 months ago.

FedEx Corporation

Annapolis, MD, USA

They left my $300 dollar, console at the door at 8:30 pm +( i know because i checked for the last time at 8 for it) without knocking because they either forgot about it, or were late as fuck, either...

They left my $300 dollar, console at the door at 8:30 pm +( i know because i checked for the last time at 8 for it) without knocking because they either forgot about it, or were late as fuck, either way, it could have easily been stolen before i found it the morning later

 – About 5 months ago.

FedEx Corporation

USA

Responding to Fedex customer service and cc'd CEO of Fedex. Not sure it will make a difference...

---

Thanks Sylvia/Delores.

When is he/she following up?...

Responding to Fedex customer service and cc'd CEO of Fedex. Not sure it will make a difference...

---

Thanks Sylvia/Delores.

When is he/she following up? Next week? Next year? Or after the freight arrives?

We are a small business and it's been over 2 weeks since we paid for Fedex Priority. Each day we are losing thousands of dollars and we are desperate as this can put us out of business. We've called Fedex every day for the past week. From what I know, apparently we paid for Fedex Priority but really it was Fedex Economy, even though the sales receipt says Fedex Priority. We were told it was labeled Fedex Priority only for "billing purposes" and can't provide an ETA because the freight will move "whenever we find a truck". (Customer rep's words) The freight is being held up in NYC and it doesn't seem to move. It seems you guys need a revamp of your customer service process, as it's one of the most gruelling things I've had to deal with (and I deal with a lot). This experience is comes very close to dealing with Comcast.

Please, if anyone can give me a straight answer or do ANYTHING to help, as opposed to shifting the blame on us, giving us the runaround, and wasting our time and money it would greatly be appreciated.

Your concerned customer.



FedEx Social Media Customer Service wrote:

Hello,


This is FedEx Sylvia, for FedEx Dolores.

One of our FedEx Freight Customer Advocate Team Members will be following up with you regarding an update on your shipment.

On behalf of FedEx, I apologize for any inconvenience or frustration that may have been caused by this matter.

Warm regards,

FedEx Sylvia

 – About 5 months ago.

FedEx Corporation

Stillwater, MN, USA

Delivery guy left the Door Tags around the corner out of sight. Finally found them. FedEx Rep says I have to drive 30 minutes today, right now, to pick up my package because it's scheduled to...

Delivery guy left the Door Tags around the corner out of sight. Finally found them. FedEx Rep says I have to drive 30 minutes today, right now, to pick up my package because it's scheduled to ship back to sender tomorrow and they can't hold it until a convenient time for me to inconvenience myself with a drive to the location it's being held at.

 – About 5 months ago.

FedEx Corporation

Irvine, CA, USA

my address is 240. every delivery person in the world knows that would be 2nd floor. Yet the dipshit delivery guy delivers it to a downstairs address. Moron....

my address is 240. every delivery person in the world knows that would be 2nd floor. Yet the dipshit delivery guy delivers it to a downstairs address. Moron.

 – About 5 months ago.

FedEx Corporation

Walnut Creek, CA, USA

They don't think Monday is a business day. Gives them an excuse to not deliver for Amazon on Mondays....

They don't think Monday is a business day. Gives them an excuse to not deliver for Amazon on Mondays.

 – About 5 months ago.

FedEx Corporation

Atlanta, GA, USA

Hey Atlanata GA so what if those people at FedEx suck dick what do you care. FREE ISRAEL FUCK PALESTINE ALL THOSE STUPID ARABS ARE FUCKING WORTHLESS...

Hey Atlanata GA so what if those people at FedEx suck dick what do you care. FREE ISRAEL FUCK PALESTINE ALL THOSE STUPID ARABS ARE FUCKING WORTHLESS

 – About 5 months ago.

FedEx Corporation

Atlanta, GA, USA

Fuck FedEx all those people are fucking faggots. FREE PALESTINE!...

Fuck FedEx all those people are fucking faggots. FREE PALESTINE!

 – About 5 months ago.

FedEx Corporation

Long Beach, CA, USA

Paid for next day delivery over a week ago and now they tell me that it is undeliverable and I'll be getting my package back in five days time. WTF? What a bunch of feckin' wankers!!! Never...

Paid for next day delivery over a week ago and now they tell me that it is undeliverable and I'll be getting my package back in five days time. WTF? What a bunch of feckin' wankers!!! Never going to use this company EVER again!!!!

 – About 5 months ago.

FedEx Corporation

Overland Park, KS, USA

Ordered some CDs from Amazon Monday, and thanks to FedEx's slow ass I won't have them until this Monday. A week for a package USPS could have delivered in two days. They were shipped from two...

Ordered some CDs from Amazon Monday, and thanks to FedEx's slow ass I won't have them until this Monday. A week for a package USPS could have delivered in two days. They were shipped from two states away, and FedEx is now taking my package through each bordering state for no fucking reason. They always change the estimated delivery dates, so maybe waiting a week isn't long enough, they'll probably change it to next Wednesday. When the package is finally delivered it'll be at the end of the day. Because FedEx likes to not only make people wait longer than they should, but also delivers packages around 4-6 PM, and the fucking delivery man won't knock or anything just sit the package down and run like hell leaving it to be damaged. If sites like Amazon didn't ship items via FedEx, the company would be fucking dead like it deserves.

 – About 5 months ago.

FedEx Corporation

Flushing, NY, USA

I ordered something 2 weeks ago and said it will come the tuesday of last week so then i get a call saying the package will arrive 1 week later (telling me this yesterday) 3 weeks for a package? Wtf?...

I ordered something 2 weeks ago and said it will come the tuesday of last week so then i get a call saying the package will arrive 1 week later (telling me this yesterday) 3 weeks for a package? Wtf?

 – About 5 months ago.

FedEx Corporation

Kearneysville, WV, USA

All my packages come through the Hagerstown MD facility, so today I'm expecting my package and I check the tracking and the assholes took it from Hagerstown, 45 miles in the opposite direction to...

All my packages come through the Hagerstown MD facility, so today I'm expecting my package and I check the tracking and the assholes took it from Hagerstown, 45 miles in the opposite direction to Winchester VA! They drove right past where I live to take it to another damn state!

 – About 5 months ago.

FedEx Corporation

Las Vegas, NV, USA

last delivery dud knock once then split, now I have a delivery tag marked as 2nd attempt but this is the 1st, usps is better....

last delivery dud knock once then split, now I have a delivery tag marked as 2nd attempt but this is the 1st, usps is better.

 – About 5 months ago.

FedEx Corporation

Lubbock, TX, USA

1st delivery attempt I got a door tag. Supposedly Fedex attempted delivery today, but no door tag, and I waited all afternoon so couldn't pick up USPS package that USPS kindly left pink slip for,...

1st delivery attempt I got a door tag. Supposedly Fedex attempted delivery today, but no door tag, and I waited all afternoon so couldn't pick up USPS package that USPS kindly left pink slip for, telling me which USPS office would h old it. Had to telephone and yell at Fedex to find which Fedex location had my package and I will pick up myself tomorrow. Not the first time.

 – About 5 months ago.

FedEx Corporation

Windsor, ON, CAN

FedEx opened and used my Dragon dildo without me knowing, fucking Caesars... ...

FedEx opened and used my Dragon dildo without me knowing, fucking Caesars...

 – About 6 months ago.

FedEx Corporation

Fairfield, CA, USA

Nigger....

Nigger.

 – About 6 months ago.

FedEx Corporation

Spoke to three reps today in my efforts to print a waybill. First one hung up on me. The second one told me how to do it. Unfortunately at the end of the process you click for the recipient to pay and...

Spoke to three reps today in my efforts to print a waybill. First one hung up on me. The second one told me how to do it. Unfortunately at the end of the process you click for the recipient to pay and instead of allowing you to print a waybill for third party billing it tells you to start over once you have your own account. Why even give the option? I called again and the rep now tells me "Oh yeah to use someone else's account you have to have your own account with billing set up."

 – About 6 months ago.

FedEx Corporation

Hilton Head Island, SC, USA

FEDEX SUCKS... Go to mail a package and tell the lady its your first time doing it... She directs you to fill out a form which I later found out I had filled out to myself and she allows me to mail...

FEDEX SUCKS... Go to mail a package and tell the lady its your first time doing it... She directs you to fill out a form which I later found out I had filled out to myself and she allows me to mail it to myself... Have some awareness you bitch, if you didn't want to work there don't. if you don't like to help people go flip burgers at mcdonalds with the rest of them where I already know it'll be f'd up and bad... Thank you fed ex for hiring such fine people from the car wash... Hilton Head SC yah theres only one branch there

 – About 6 months ago.

FedEx Corporation

Baytown, TX, USA

The short of it: made International shipment online; chatted with a rep for play by play help. Rep gave me bad info and now i am paying import duties/taxes when the customer should have and losing...

The short of it: made International shipment online; chatted with a rep for play by play help. Rep gave me bad info and now i am paying import duties/taxes when the customer should have and losing money on my sale. Their own employees don't know anything...amazing. Now they say the can't refund me because my proof isn't good enough. Every time i call the ignorance is abound and the ability to actually LISTEN is non-existent....that's when they can actually pick up the phone correctly. I think they intentionally hang up on callers during busy hours. I don't even want to think about it anymore its soooo frustrating. FedEx sucks....and I'm sure UPS does too...2 choices? really? its like ATT vs T-Mobile...your only choice is who you want to eventually get screwed customer service wise with ...Purple or Brown....and Orange or Pink.....!!!!!

 – About 6 months ago.

FedEx Corporation

Bridgewater, NS, CAN

FedEx sucks because they just plain suck. Package was supposed to be delivered to me today but never showed and in the tracking it now show the delivery date as unavailable. Would recommend this so...

FedEx sucks because they just plain suck. Package was supposed to be delivered to me today but never showed and in the tracking it now show the delivery date as unavailable. Would recommend this so called company to anyone

 – About 6 months ago.

FedEx Corporation

Saint Petersburg, FL, USA

FedEx truly sucks.. My order was shipped and because of weight hey used Fedex, I cringed.. So today was the day for delivery, I check tracking and it says it was delivered.. I open my front door and...

FedEx truly sucks.. My order was shipped and because of weight hey used Fedex, I cringed.. So today was the day for delivery, I check tracking and it says it was delivered.. I open my front door and NOTHiNG.. I look at he tracking information again and it states it was delivered and given to the customer.. Yeah right, nothing was given to me. Now I'm listed, I call the toll free number to FedEx and they ask me to confirm my address. What I say is the same thing they have. So the woman tells me they'll call me back within 2 hours. While waiting I call the merchant to tell, them that the package was delivered to the wrong address. FedEx returns my call and this other woman tells me that more then likely it's a new driver in my area!!! That's when I got really pissed..
My exact words, Really? And you'd think that the driver should know where the hell he's going? Like really don't you have GPS to help idiots deliver a package? I'm sorry Ma'am for your inconvenience.. Not as sorry as I am. So what are you people going to do about my package that's in the hands of some customer that didn't order the damn item(s)? Why don't you contact your driver so he can go back to the wrong house he delivered my Shyt to.. I'd have a better chance of getting my package if he did that at this point. Oh I'm sorry he can't do that, we have to wait for him to get off his shift to speak with him.. Oh how stupid is that.. That's as stupid as the idiot you have driving for your company that can't read an address or see that he's in the wrong place.. Dumb asses... So they will open an "investigation" and it can take 2 days.. I said "investigation"? How about you fire this idiot and find a new employee that can read and see.. That would truly help your company. I'm so mad because doing that job is not difficult. So now some so called customer has my package and my chances of it being a good person and calling FedEx to tell them it's a mistake is virtually slim to none because there aren't many good people out there to do the right thing.. Unlike myself that finds 2 cell phones in a Barnes and noble and start calling numbers on the phone so someone can get in touch with the owner so they can pick it up at customer service, my reasoning, I'd want someone to do that with me.. So in a nutshell, I have to wait a week for the merchant to reship my order if this missing package doesn't turn up.. What a total inconvenience .. I already told he merchant, when I order again don't ship my order with them, either split it in 2 orders and use USPS or I'll do 2 separate orders.. FedEx can rot, never again !!!!!!! Btw, I live in the sunshine state where some folks have had too much sun and their brains don't work very well...

 – About 6 months ago.

FedEx Corporation

Portland, OR, USA

had to fax a document, went to the store, told 2 different people id never faxed something, no one offered to show me how, did it wrong the first time, made the dude behind me in line mad because he...

had to fax a document, went to the store, told 2 different people id never faxed something, no one offered to show me how, did it wrong the first time, made the dude behind me in line mad because he had to wait, got charged long distance for a local number. fuck fedex.

 – About 6 months ago.

FedEx Corporation

Lynn, MA, USA

FedEx customer service told me that they don't make enough money to make four attempts. Even though I only have two door tags which shows two attempts. So, if I'm doing my math correctly, that...

FedEx customer service told me that they don't make enough money to make four attempts. Even though I only have two door tags which shows two attempts. So, if I'm doing my math correctly, that would be only two attempts.

 – About 6 months ago.

FedEx Corporation

USA

I ordered a package for next day business and three days later do not have it because the FedEx driver is a moron. There is a locked outer door in my apartment building and although they have keys, I...

I ordered a package for next day business and three days later do not have it because the FedEx driver is a moron. There is a locked outer door in my apartment building and although they have keys, I guess they do not know how to use them. I've now got a refund coming because I finally called the company I ordered from and told them I no longer want the item.

 – About 6 months ago.

FedEx Corporation

Beverly, MA, USA

FedEx won't make a "third" delivery attempt to my apartment, but will make a "new" delivery attempt to my neighbor across the hall for the same package. Even though I only got two...

FedEx won't make a "third" delivery attempt to my apartment, but will make a "new" delivery attempt to my neighbor across the hall for the same package. Even though I only got two notices and their policy is to make three attempts. If my neighbor's not around it goes back to the sender. What a waste of time, waste of money!

 – About 6 months ago.

FedEx Corporation

Baton Rouge, LA, USA

so i pay one million dollars to have something priority overnighted... it's clearly a big deal... it clearly needs to be there by 10am... why isn't it there? seriously. why bother paying big...

so i pay one million dollars to have something priority overnighted... it's clearly a big deal... it clearly needs to be there by 10am... why isn't it there? seriously. why bother paying big bucks to have something get there by a certain time? seriously, fedex is the only shipping company that has let me down this bad... the only one.

 – About 6 months ago.

FedEx Corporation

Vancouver, WA, USA

Ridgefield, WA, USA
Part 1. Waited 10 days (8 business days) for a laptop to get to SW Washington from Tennessee in January. Joined their web site to track and put down where I wanted packages...

Ridgefield, WA, USA
Part 1. Waited 10 days (8 business days) for a laptop to get to SW Washington from Tennessee in January. Joined their web site to track and put down where I wanted packages placed. Not on front porch which is easy to see, but on back porch. Where was it placed, do you think?
Part 2. Sent to Dell in Houston for repair. One day turnaround. That Thurs,was texted that it would be delivered following Tuesday.Took less than two days to get to Portland where it sat from 9 AM Saturday until delivery on Tuesday, 27 miles away. (Why did it take 8 days from Tennessee and 2 from Houston?) Got home to see door tag needed indirect signature. Why could that not have been included in text or easily seen on tracking page. It was on bottom of tracking page under a bunch of long numbers in a place that is reserved normally "for office use only". No text was sent when they didn't deliver the package so I couldn't make any arraignments. Flunky returned back to shop at 2:45 in the afternoon. Must have been in a hurry to get on the golf course. Had to drive 50 miles round trip in rush hour traffic to pick up package. Of course, when I got back into my vehicle, I received a second text that "they had delivered my package". Grrr. How do I get my $$ back to pay for the gas that I should never have had to use?

 – About 6 months ago.

FedEx Corporation

New Rochelle, NY, USA

Sent prescriptions overseas via FedEx to a family member who had to make an extended trip. Yes, I knew that was potentially a problem which is WHY I went to a FedEx center to do it. Paid $161 to have...

Sent prescriptions overseas via FedEx to a family member who had to make an extended trip. Yes, I knew that was potentially a problem which is WHY I went to a FedEx center to do it. Paid $161 to have the package sent. Package denied at customs. Prescription was needed. Why didn't FedEx tell me this when I sent it?

Ok. Now I want the package "returned to sender" since it was refused. FedEx says that they MUST have an account to charge it to and RECOMMENDED that I setup an account for them to bill me and then I DECLINE this when they bill my account? Really? Does that make any business sense? They really have no return to sender policy and tell me that my lack of knowledge about international shipping is my fault. Really?

 – About 6 months ago.

FedEx Corporation

North Hero, VT, USA

My package has supposedly been on truck for six days now. Every time I call they say it will be delivered next day. Still no attempt. Today they couldn't find it but assure me it is still on a...

My package has supposedly been on truck for six days now. Every time I call they say it will be delivered next day. Still no attempt. Today they couldn't find it but assure me it is still on a truck for tomorrow . Yeah right... Maybe in the twilight zone! FedEx sucks!

 – About 6 months ago.

FedEx Corporation

USA

Have a package worth $1,000, they lost it. They are doing an 'investigation' so I just have to wait for a few days to make sure its lost before anything can be done. What a joke. ...

Have a package worth $1,000, they lost it. They are doing an 'investigation' so I just have to wait for a few days to make sure its lost before anything can be done. What a joke.

 – About 6 months ago.

FedEx Corporation

Package sat at a fedex facility for 4 days waiting to be delivered to me! The fedex facility was only 30 minutes away! Wtf!?...

Package sat at a fedex facility for 4 days waiting to be delivered to me! The fedex facility was only 30 minutes away! Wtf!?

 – About 7 months ago.

FedEx Corporation

Irving, TX, USA

We are a mid-sized distribution facility in Dallas, TX. Over the last two decades, we've received and sent thousands of pallets of product via FedEx Freight and other carriers. FDX Freight, has...

We are a mid-sized distribution facility in Dallas, TX. Over the last two decades, we've received and sent thousands of pallets of product via FedEx Freight and other carriers. FDX Freight, has chronic quality-related issues. Few LTL carriers excel in the QA Dept, but FDX Freight has a particularly poor performance record in our experience. Perhaps more telling, however, is the FedEx Freight organizational culture of 'sweeping problems under the rug' rather digging to find root causes of "problems" and finding solutions so that the symptoms don't recur. It's our experience and opinion that SVP Operations, Bill Cherry, and VP Region Operations Gary L Lee deserve the bulk of the blame for cultivating an environment long on (short-term) bottom-line accounting and short on quality or caring. Effectively, their collective action and inaction have resulted in a watering down of the soup.

 – About 7 months ago.

FedEx Corporation

Killeen, TX, USA

In my case FedEx driver is not ringing even the door bell. He sticks the Door Tag without the ring bell and as the result I have to drive more than 12 miles to their office to pickup the package. I...

In my case FedEx driver is not ringing even the door bell. He sticks the Door Tag without the ring bell and as the result I have to drive more than 12 miles to their office to pickup the package. I am going to stop using FedEx. In addition I am going to ask my friends and businesses not to send me any package by FedEx. I simply refuse FedEx services.

 – About 7 months ago.

FedEx Corporation

Houston, TX, USA

Saturday
7:39am Out for delivery.
1:47pm Departed FedEx location (over 250 miles away, WTF)
The ice definitely won't last until Monday in TX

...

Saturday
7:39am Out for delivery.
1:47pm Departed FedEx location (over 250 miles away, WTF)
The ice definitely won't last until Monday in TX

 – About 7 months ago.

FedEx Corporation

Purchased a 2 thousand dollar camera from eBay. Item was shipped from Taiwan to Where I live in Seattle. Seller provided the tracking information. Said to be shipped by fedex international economy,...

Purchased a 2 thousand dollar camera from eBay. Item was shipped from Taiwan to Where I live in Seattle. Seller provided the tracking information. Said to be shipped by fedex international economy, will arrive in 4-6 days.


Today is day 6. Looking at the website.
5/27/2014 Tuesday 5:57 AM - Shipment information sent to Fedex
5/28/2014 Wednesday 5:20 PM - Picked Up WU (KU HSIANG TW)
5/28/2014 Wednesday 6:12 PM - Left Fedex origin facility (WU KU HSIANG TW)
5/28/2014 Wednesday 11:21 PM - In transit (TA YUAN HSIANG TW)
5/29/2014 Thursday 12:29 AM - Intransit (TA YUAN HSIANG TW)
5/29/2014 Thursday 5:39 AM - Intransit (SENNAN-SHI JP)
5/29/2014 Thursday 1:34 PM - Intransit (SENNAN-SHI JP)
5/29/2014 Thursday 5:42 PM - Intransit (BEIJING CN)
5/31/2014 Saturday 3:54 PM - Intransit (JUNG-GU INCHEON KR)
5/31/2014 Saturday 8:12 PM - Intransit (TA YUAN HSIANG TW)

The item pretty much traveled from Taiwan to Japan to China to South Korea and then back to Taiwan. Did not make any progress for the past few days. Did not even make it across the pacific ocean.

I got to say this is sad. Called Fedex and they said they will have an agent to monitor my package for me. Will then notify me when the item is located.

TAIWAN -> USA DHL did it in the past, 2-3 days 50 bucks shipping.

 – About 7 months ago.

FedEx Corporation

Chester Springs, PA, USA

FedEx sucks. Big time!
Just sent a package last week. Checked tracking when I got home. Package on its way to recipient. Supposedly have been delivered today. Then today, I checked and...

FedEx sucks. Big time!
Just sent a package last week. Checked tracking when I got home. Package on its way to recipient. Supposedly have been delivered today. Then today, I checked and tracking number is invalid. What the heck? So, I called FedEx and a rep is clueless as well. And the thing is, that's pretty much the end of the road for me. I asked if someone else can help me. She said, I have to ask the recipient about it because there's nothing else she can do. Duh! How can I ask a recipient who have not received it yet?
FedEx sucks! Good thing I barely use them. Now, I'm definitely not going to use them anymore. USPS is way better that them. And they have a better help desk resource.

 – About 7 months ago.

FedEx Corporation

Hackensack, NJ, USA

I ordered an item from Amazon on Friday and paid extra for Saturday delivery to my workplace, which is staffed 24 hours a day, 7 days a week. On Saturday, the package wasn't delivered, and no one...

I ordered an item from Amazon on Friday and paid extra for Saturday delivery to my workplace, which is staffed 24 hours a day, 7 days a week. On Saturday, the package wasn't delivered, and no one ever even tried. I checked the tracking number and it said "Customer not available or business closed." Called FedEx Tuesday morning and told them someone was always there, and was told "That was a FedEx Home delivery, and they work Tuesday thru Saturday and the office is closed now, so I can't tell you anything."
Oh, and to cap it off, they said "Since Monday was a holiday, your package will be delivered Wednesday, since when there is a Monday holiday, the office is closed Tuesday."
So an "Overnight" delivery turns into a "5-Day" delivery! I could have walked and had it faster!

FEDEX SUCKS!!!!!

 – About 7 months ago.

FedEx Corporation

Peoria, IL, USA

I ordered a package online on a Thursday, I requested the two day delivery, and it shipped out Friday and again on Saturday closed on Sunday and Monday (holiday) .. Today (Tuesday) I went to check my...

I ordered a package online on a Thursday, I requested the two day delivery, and it shipped out Friday and again on Saturday closed on Sunday and Monday (holiday) .. Today (Tuesday) I went to check my status and it reads " not due for delivery" ... The package is about 45min from where I live ! The expected delivery is Thursday!

So I call customer service and asked why they were holding it up. Her reply was because it takes two business days, so they r holding it until Thursday...... Now let me remind you, I ordered last Thursday...... I understand that Monday was a holiday and they was closed on Sunday...... But why doesn't Friday and Saturday shipments count???

 – About 7 months ago.

FedEx Corporation

Montreal, QC, CAN

They only make one delivery attempt, then i have to drive 30 minutes across town to their depot to pick it up (during business hours). $20 in extra fee's, but they forgot to bill me when i picked...

They only make one delivery attempt, then i have to drive 30 minutes across town to their depot to pick it up (during business hours). $20 in extra fee's, but they forgot to bill me when i picked it up. So i get i bill in the mail, $20 + interest and service fees for mailing me the bill, $35 dollars now. I complain and they threaten to send the bill to collections and ruin my credit rating. So i have no choice but to pay.

 – About 7 months ago.

FedEx Corporation

El Cajon, CA, USA

So I just went to the site to sign up for Delivery Manager. They started asking me all these verification questions, like past telephone numbers, past zip codes. I noticed one of the phone number...

So I just went to the site to sign up for Delivery Manager. They started asking me all these verification questions, like past telephone numbers, past zip codes. I noticed one of the phone number looked like one I had 14 years ago, but not sure. What a crock. Now package will be delivered when not home. Thx, FedEx. Being tortured because I am an old person. True discrimination with these questions for sure.

 – About 7 months ago.

FedEx Corporation

Yigo, 00, GUM

Having three packages delivered to me in Guam. Projected delivery dates were 1 month and that has since passed. How is USPS a million times faster than FedEx!? They are complete garbage!!...

Having three packages delivered to me in Guam. Projected delivery dates were 1 month and that has since passed. How is USPS a million times faster than FedEx!? They are complete garbage!!

 – About 8 months ago.

FedEx Corporation

Madison, WI, USA

Because ups gets here by noon and sometimes for an overnight package it takes till like 4 5 6 in the evening...

Because ups gets here by noon and sometimes for an overnight package it takes till like 4 5 6 in the evening

 – About 8 months ago.

FedEx Corporation

USA

Then I tried to have it rerouted to a local store. I call the store and the girl is rude and basically says she doesn't have time to check. Wants to just give me the 1800 number again. ...

Then I tried to have it rerouted to a local store. I call the store and the girl is rude and basically says she doesn't have time to check. Wants to just give me the 1800 number again.

 – About 8 months ago.

FedEx Corporation

USA

Exactly. Everyone was home and the guy didn't bother to even walk up stairs to my apartment. Left the note downstairs on the mailboxes. I hate them. ...

Exactly. Everyone was home and the guy didn't bother to even walk up stairs to my apartment. Left the note downstairs on the mailboxes. I hate them.

 – About 8 months ago.

FedEx Corporation

Toronto, ON, CAN

This one is in Canada. They try to deliver a package, I am not home and they leave a delivery notice. I get home and try tracking the door tag number on line to no avail. I call customer service and...

This one is in Canada. They try to deliver a package, I am not home and they leave a delivery notice. I get home and try tracking the door tag number on line to no avail. I call customer service and they can't track it either, suggestion was to wait for second attempt and try using that other new door tag number since I knew I wouldn't be home the next day either.

Next day comes, my wife find a delivery notice next to our building intercomm (same as the previous one) no name written on it just a scribbled note about a box being left at another apartment number and a name. I assumed it was my package and after 2 separate calls to Fedex they told me it was signed for by somebody else on that apartment. I had to guess that was my delivery.

I haven't been able to locate the person on that apartment to retrieve my package, I emailed Fedex to complain and they seemed to take my complaint seriously. Received a call from them today and I didn't like or enjoy how it was handled. I will spear the details but in the end their solution was to get the driver to go back and reclaim the package and then try to deliver it to me. She said she would send the driver around the same time he had dropped the package, which was already passed btw. Then she asks me how I want her to solve my problem, she raises her voice and gives me attitude with her tone.

I told her I knew my complaint wasn't going anywhere so I just told her to leave my package alone. I will try and locate whoever signed for it and try to get it back and if not I will just call the people I bought my product from and have them send me a new one.

They failed to do their job from the very first day properly, I would have been able to arrange to obtain my package if they had scan the codes and done their job. I then have to hear attitude and empty justifications and have them ask me how I want them to solve the problem.

There is no way to channel complaints properly, apparently the fact that their paperwork states they will try 3 times is different from the policy the person on the phone brought up. According to her it's policy for them to leave the package with whoever will sign for it on the second attempt and it is up to that person to refuse to sign it.

Anyways, extremely frustrated with this. Next time I buy on line if they use Fedex I will not purchase.

 – About 8 months ago.

FedEx Corporation

USA

Package never acknowledged...customer service says it "could have gotten stuck in the box and the delivery person isn't seeing it." Vital original documents overnighted to my attorney. ...

Package never acknowledged...customer service says it "could have gotten stuck in the box and the delivery person isn't seeing it." Vital original documents overnighted to my attorney. Talked to five people over a half hour period...gave my name, company and recipient information each time. Put a box in the FedEx box with a big note taped to it to the FedEx delivery person to check the box carefully for something deposited in that box two days ago. Likely will have to pay my attorney another $300 an hour or two to recreate the documents they can't locate. They simply don't care--zero customer service. The rep asked me if I dropped it in the UPS box by mistake--I asked, "Your boxes are white with your name on it, right?" He says, "I don't know. I've never seen one." Morons.

 – About 8 months ago.

FedEx Corporation

Philadelphia, PA, USA

Dumb shits--- wont leave a package w/o a signature, so I sign the stupid slip and place it on my door to come home to another slip----signature void, must be in person and sign. Effn' great! So...

Dumb shits--- wont leave a package w/o a signature, so I sign the stupid slip and place it on my door to come home to another slip----signature void, must be in person and sign. Effn' great! So I go to the website and state to hold at a location for pickup by me (now I have to spend my gas money even though I paid SpedEx for such delivery). Next day go to location to pick-up----oooops, they sent it out for effn' delivery again!!!! All of this for a flippin' hard drive worth $300. For the love of God, I can get UPS to drop off $18,000 Cisco switches at my front door with a verbal authorization. The Fuck-Tards at SpedEx have probably mowed through $100 worth of gas for a fucking signature.......Oh , BTW, still not delivered......back at terminal.

 – About 8 months ago.

FedEx Corporation

Hazard, KY, USA

They don't even try to deliver and simply say you're not home....

They don't even try to deliver and simply say you're not home.

 – About 8 months ago.

FedEx Corporation

Tacoma, WA, USA

Fedex delays crucial military project! Claims that it is other peoples fault.
A hand full of military contractors are thinking class action lawsuit for a
Fedex name change to DEAD-EX...

Fedex delays crucial military project! Claims that it is other peoples fault.
A hand full of military contractors are thinking class action lawsuit for a
Fedex name change to DEAD-EX

 – About 8 months ago.

FedEx Corporation

Tacoma, WA, USA

Once upon a time I had a vendor send a box full of parts Fedex $40.00 & a bill for the parts via snail Mail on a Friday.

I am less than a 6 hr drive away from vendor.

I got...

Once upon a time I had a vendor send a box full of parts Fedex $40.00 & a bill for the parts via snail Mail on a Friday.

I am less than a 6 hr drive away from vendor.

I got the bill on Monday in my roadside mailbox but no box no parts!

So I called on Tuesday and Fedex said "you can come in and get the parts because if you
don't we will just sit on them till Wednesday".

So I went in and the person at Fedex Tacoma WA hub said "we are under staffed and all
are managers are in a meeting". "So we cannot give you your parts".
"We plan to sit on them till Wednesday"

"Is there anything else we can help you with?"

 – About 8 months ago.

FedEx Corporation

Las Vegas, NV, USA

because their website is a joke - just a huge advertisement that advertises customer services but fails to deliver. ...

because their website is a joke - just a huge advertisement that advertises customer services but fails to deliver.

 – About 9 months ago.

FedEx Corporation

Lethbridge, AB, CAN

They don't have a local number for the town I live in then I found out that apparently they don't give out there office number. when I tired to phone them from the yellow page number it was...

They don't have a local number for the town I live in then I found out that apparently they don't give out there office number. when I tired to phone them from the yellow page number it was listed as unavailable.... All I wanted to do was to ask them not to ship it to my house and that Il pick it up! trying to save them work. So then I phoned the 1800 number, by the end of it I wasn't saying nice words, I was stuck in a loop. Well then I FINALLY talked to someone. To say the lease she could not help me. Im getting a bit peeved and frustrated with the service that they have. I paid more for FedEx and now I regret it.

 – About 9 months ago.

FedEx Corporation

Portsmouth, OH, USA

Have something supposedly overnighted to me from aroud 2 hours away. They flew it 8hrs away and itnstead of overnigh its now 3 days...

Have something supposedly overnighted to me from aroud 2 hours away. They flew it 8hrs away and itnstead of overnigh its now 3 days

 – About 9 months ago.

FedEx Corporation

New York, NY, USA

Is there a reason Fed Ex has people speaking broken English as phone reps?...

Is there a reason Fed Ex has people speaking broken English as phone reps?

 – About 9 months ago.

FedEx Corporation

USA

FedEx has the worst customer service in the world. These numb nuts have my package listed at two different locations and can't tell me where it is or worse, when it's coming back. I keep...

FedEx has the worst customer service in the world. These numb nuts have my package listed at two different locations and can't tell me where it is or worse, when it's coming back. I keep getting passed around like a freaking hot potato. UPS here I come.

 – About 9 months ago.

FedEx Corporation

New Britain, CT, USA

Said my package got delay beacuse of the wather, but after making a 2nd call - we are sorry your package should be in Illinois but is in Ohio beacuse… uhm … we were in rush. ...

Said my package got delay beacuse of the wather, but after making a 2nd call - we are sorry your package should be in Illinois but is in Ohio beacuse… uhm … we were in rush.

 – About 9 months ago.

FedEx Corporation

Plainview, AR, USA

Because my package left the local depot twice but was never out for delivery!...

Because my package left the local depot twice but was never out for delivery!

 – About 10 months ago.

FedEx Corporation

Atlanta, GA, USA

didn't get mail because of weather conditions in the mid-west. Package is stuck in South Carolina, I am in Georgia. Totally believe the. Gosh! They are just making up excuses....

didn't get mail because of weather conditions in the mid-west. Package is stuck in South Carolina, I am in Georgia. Totally believe the. Gosh! They are just making up excuses.

 – About 10 months ago.

FedEx Corporation

Manning, SC, USA

i emailed fedex about a lost antique car bumper.25 hr. later the return emaim said they have looked everywhere and cant find your bumper. right 25 hrs your check is in the mail.you can not go to...

i emailed fedex about a lost antique car bumper.25 hr. later the return emaim said they have looked everywhere and cant find your bumper. right 25 hrs your check is in the mail.you can not go to western auto and get one of these bumpers. it took a year to find that bumper and all you can say is your check is in the mail

 – About 11 months ago.

FedEx Corporation

Manning, SC, USA

they lost an anrtique bumper that o hunted a year for and all they can say sorry your check is in the mail. they say it got on a truck (#53450) in charoltte nc. bit never got off in columbia sc. ...

they lost an anrtique bumper that o hunted a year for and all they can say sorry your check is in the mail. they say it got on a truck (#53450) in charoltte nc. bit never got off in columbia sc. tracking #797429411170

 – About 11 months ago.

FedEx Corporation

Riverside, NJ, USA

I'd like to thank Fed Ex for wasting my time and making me lose 20% of this week's wages. Was informed that a delivery would be made at the apartment today that required a signature, took the...

I'd like to thank Fed Ex for wasting my time and making me lose 20% of this week's wages. Was informed that a delivery would be made at the apartment today that required a signature, took the day off to make that happen, and... Nothing.

I was never more then 10 feet away from the doorbell - as were 3 other people in a 4-person apartment building. None of them heard a doorbell, including me. Your driver ran up to the door, slapped a sticker on it, and skulked off. Claimed to her supervisor she rang every bell on the rack. My pizza delivery man knows how to successfully ring a bell; Fed Ex training must be impressive.

Never again. I won't ship Fed Ex, I will refuse Fed Ex packages, I will not deal with any company that uses Fed Ex as their sole shipping option. And I will spend the next several unpaid hours leaving this story anywhere it may help other suckers who might mistakenly believe that Fed Ex understands time is money for everyone - not just companies.

 – About 11 months ago.

FedEx Corporation

New York, NY, USA

Fed EX is HORRIBLE!!! I was suppose to get a package delivered on a thursday (and I made special arrangements with the shipper because I would be there to sign for it from 8 am-8pm). I kept checking...

Fed EX is HORRIBLE!!! I was suppose to get a package delivered on a thursday (and I made special arrangements with the shipper because I would be there to sign for it from 8 am-8pm). I kept checking status online and at 11 am they posted "customer unavailable or business closed" (an out right LIE) because they didn't even attempt delivery. I called to see if driver could drop it off at any time that day and I got the run around and basically said "they will try again friday and monday (in which office would only be open half a day and with our luck miss delivery. ) I had to call three times and send an email to get them to attempt delivery on tues when it was their fault to begin with. When the driver came, he said it was a temp- who probably didnt give a crap if package was delivered. The regular employees arent bad, but when there are temps, forget it- they dont even attempt to deliver.

 – About 1 Year ago.

FedEx Corporation

Central, IL, USA

So I have a prepaid FedEx Ground package I need to send. So I check online where I can drop it off. And all I get are the FedEx Express drop boxes, and they say you're NOT supposed to drop off Ground...

So I have a prepaid FedEx Ground package I need to send. So I check online where I can drop it off. And all I get are the FedEx Express drop boxes, and they say you're NOT supposed to drop off Ground packages there. Even when I click the link to "find a location" next to FedEx GROUND on their website, all it shows me are the EXPRESS drop boxes.

GAAAAAAAAAAAAH.

 – About 1 Year ago.

208... ...reasons (and growing) why FedEx sucks...
FedEx Corporation 1.0 208