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FedEx Corporation

Kingston, PA, USA

Tracking says delivered, but to wrong address. They aren't even capable of reading an apartment number, now I have to file a claim with ebay, but since tracking says delivered, I don't expect...

Tracking says delivered, but to wrong address. They aren't even capable of reading an apartment number, now I have to file a claim with ebay, but since tracking says delivered, I don't expect to see a refund. This has happened to me in the past also.
Why would anyone use Fedex anymore, they've become very incompetent.
USPS and UPS are perfect every time.

 – About 6 hours ago.

FedEx Corporation

Plano, TX, USA

Took a vacation day and waited all day for a very expensive delivery that required a signature. Next thing I know I hear a low tone exhausted, rush to the door only to see the FedEx driver speeding...

Took a vacation day and waited all day for a very expensive delivery that required a signature. Next thing I know I hear a low tone exhausted, rush to the door only to see the FedEx driver speeding away.

There is a note on the door, about a missed delivery!!!!!

Damned asshole didn't knock on the door, ring the door bell, nothing and yet I'm only 10 feet from the front door waiting. Man that pissed me off. My wife even jumped in the car and tried to catch up with him. The dude speed through school zones with the children present and just kept on going.

I called FedEx and apparently they have no way to contact the driver, no way to route the package back even though by that time the driver couldn't be no more then 2 miles away. So the only solution is to have it held at the Dallas location and pick it up after 10am tomorrow and that is a good 15 miles away.

This is the worst service I have ever had from FedEx. I told their manager that this driver needs to be fired!!

 – About 2 days ago.

FedEx Corporation

USA

Sorry that my significant others and my work schedules don't meet your inane delivery requirements. Drop the Fu@^$NG package on my porch just like USPS, UPS do with no problems...ever. Yet they...

Sorry that my significant others and my work schedules don't meet your inane delivery requirements. Drop the Fu@^$NG package on my porch just like USPS, UPS do with no problems...ever. Yet they want another $10 for changing to Sat. delivery, or drive an hr. to their hub.
Never again will I use them for shipping, will hesitate to purchase items online that only offer fedex as a shipping service.

 – About 4 days ago.

FedEx Corporation

Boise, ID, USA

Seriously, I am never using fedex again, this is by far to most trouble I have ever had with any shipping service. 3 "lost" packages, 4 mis-delivered to wrong address (1wrong state even) and...

Seriously, I am never using fedex again, this is by far to most trouble I have ever had with any shipping service. 3 "lost" packages, 4 mis-delivered to wrong address (1wrong state even) and numerous next day failures..... The last one totally didn't show up, still in the process of "helping me" figuring out where it ended up. Oh wait, it's the senders fault, wait, no, now it's my fault, wait it's gods fault, oh maybe its north Korea, how about Ohbummer? NO NO, WE GOT IT, ITS BEEN THE MUSLIMS GOING ALL JIHAD ON THE DELIVERY SYSYEM! Oh man, I am so happy to know who fucked the duck on this one Fedex, thank you so much for all the diligence, and above all else, accepting responsibility for the errors you constantly make.... Amazing work! Really professional stuff. Fuck you too fedex.

 – About 5 days ago.

FedEx Corporation

Bloomfield, CT, USA

Scheduled many deliveries - now for some reason I can't - customer service can't fix problem - online system doesn't explain what the problem is - stupid security questions - what a lousy...

Scheduled many deliveries - now for some reason I can't - customer service can't fix problem - online system doesn't explain what the problem is - stupid security questions - what a lousy system

 – About 5 days ago.

FedEx Corporation

Denver, CO, USA

I guess when they say FuckEx is a little more expensive, I never thought I'd be paying in time, loss of client's, and in gray hair. These stupid muthafuckin clowns need to have some...

I guess when they say FuckEx is a little more expensive, I never thought I'd be paying in time, loss of client's, and in gray hair. These stupid muthafuckin clowns need to have some accountability..... It's never ever their fault, and not 1 of them can really help you when you have any problems. And believe me, if you ship (receive) from FedEx you will have many problems...... Fuck FedEx!

 – About 5 days ago.

FedEx Corporation

Boise, ID, USA

Oh man, never use FuckEx if you need something in time for a deadline. I order shit from California on a weekly basis, and my normal shipment comes USPS, always 2 daus it shows up, rain or shine, hell...

Oh man, never use FuckEx if you need something in time for a deadline. I order shit from California on a weekly basis, and my normal shipment comes USPS, always 2 daus it shows up, rain or shine, hell or high water, and never ever late. Well I needed so.ething next day, so who do you call on? Someone who guarantees next day? Yep. FUCKEX will always without fail screw you, guaranteed! 11 days from California to Idaho......... really? I can jog to LA from here faster. Now it comes to $, lot's of them. 97 dollars to have a package shipped 10 days late. Wtf man, fedex can eat a dick, because I lost a client because of them... If I can't rely on them, my clients can't rely on me. Fuck you very much FuckEx! I Love You Bitches.

 – About 6 days ago.

FedEx Corporation

Garden City, NY, USA

What's the deal with Fedex? My package (that I paid a lot of $ to ship) has been sitting in a truck a town over for several days now... it should have been here according to the delivery estimate....

What's the deal with Fedex? My package (that I paid a lot of $ to ship) has been sitting in a truck a town over for several days now... it should have been here according to the delivery estimate. Meanwhile, my neighbors are getting packages today and the driver tells me "Nothing for you, today!" UPS never does this crap.

 – About 1 Week ago.

FedEx Corporation

Gainesville, FL, USA

Our package, delivered from Indiana to Florida, made it as far as Orlando. The day it was due to be delivered it was sent by FedEx to New Jersey. A second package, part of the same shipment, did make...

Our package, delivered from Indiana to Florida, made it as far as Orlando. The day it was due to be delivered it was sent by FedEx to New Jersey. A second package, part of the same shipment, did make it to our house. Calling FedEx they have no explanation and keep repeating what the tracking site tells me, like that's customer support! The case was bumped up to the Customer Advocacy group who, six calls later, do nothing to make this situation any better. FedEx seems to think it is customer support to tell you what you already know and keep repeating "at least we know where it is". So, long story short... After six calls and several levels of being bumped to managers the package will arrive a week late and on the same day it would be here had we never called. How is this customer service? Never again with FedEx if I can help it!

 – About 1 Week ago.

FedEx Corporation

Puyallup, WA, USA

I was supposed to receive my package today and the tracking through the website said something about an exception status - called the customer service and was told that it will still be delivered by...

I was supposed to receive my package today and the tracking through the website said something about an exception status - called the customer service and was told that it will still be delivered by 5pm today.. it's already past 8 and it has yet to be delivered.. Called the hotline a 2nd time and they practically gave me a different story.. and concluded that they have no idea where my package is.. LIKE SERIOUSLY!?

 – About 1 Week ago.

FedEx Corporation

Phoenix, AZ, USA

FedEx blows. Tracking system sucks. Delays everyday. Use UPS because they care about getting it to you ON TIME. You can rot fedex!...

FedEx blows. Tracking system sucks. Delays everyday. Use UPS because they care about getting it to you ON TIME. You can rot fedex!

 – About 1 Week ago.

FedEx Corporation

Allentown, PA, USA

Update: So after Fedex sent my package from their facility 8 miles from my house to a city 98 miles away they gave it to the US Post Office to deliver. And the USPS doesn't track packages......

Update: So after Fedex sent my package from their facility 8 miles from my house to a city 98 miles away they gave it to the US Post Office to deliver. And the USPS doesn't track packages...

 – About 1 Week ago.

FedEx Corporation

Monroe, NY, USA

They left my package on the completely wrong house on the street, even though both my house and the incorrect house had the numbers right next to the front doors!...

They left my package on the completely wrong house on the street, even though both my house and the incorrect house had the numbers right next to the front doors!

 – About 2 weeks ago.

FedEx Corporation

Allentown, PA, USA

So I placed an order with Walmart and my order was split into two packages from two different locations and both shipped on Sep 8, 2014.

Package 1 was sent from Rockford il, and is being...

So I placed an order with Walmart and my order was split into two packages from two different locations and both shipped on Sep 8, 2014.

Package 1 was sent from Rockford il, and is being delivered today Sept 10, 2014

Package 2 was sent FROM MY HOME TOWN!! to the Fedex center 8 miles from my house where the package was received, processed, and put on a truck for shipment.... Shipped to a city 98 miles away.

WTF? These people can deliver a package 840 miles in less than 2 days, but they can't deliver a package 8 miles away without screwing it up?

This isn't a one time screwup. Fedex does this every single time they are used for a local delivery.

Fedex is as useful as a monkey fucking a doorknob.

 – About 2 weeks ago.

FedEx Corporation

Eagle, ID, USA

FedEx is as horrible as DHL!...

FedEx is as horrible as DHL!

 – About 2 weeks ago.

FedEx Corporation

USA

FedEx lied and told me that they were going to contact the driver who delivered my items to the wrong address. They never called me back…so I called them and was informed that they were not going to...

FedEx lied and told me that they were going to contact the driver who delivered my items to the wrong address. They never called me back…so I called them and was informed that they were not going to contact me back today. Good thing I took the initiative to call back. So I don't have my package and the items that I bought are now sold out….whole bunch of incompetent people working at FedEx. And now for this reason, I will no longer going to order from a beloved store…Uniqlo. Good job for bring down another company with you incompetent idiots of FedEx. I never have issues with my packages delivered by UPS. Maybe you should learn from your competitors. Double check the address and name listed on the package before delivering!!

 – About 2 weeks ago.

FedEx Corporation

Anchorage, AK, USA

My package is delayed due to their mechanical problems. No apologies. I still have no idea if it will arrive tomorrow - my passport needed for a trip the day after tomorrow. Customer service is in...

My package is delayed due to their mechanical problems. No apologies. I still have no idea if it will arrive tomorrow - my passport needed for a trip the day after tomorrow. Customer service is in Central America. Their english is really bad. They can do nothing but "read notes". Wow FedEx sucks.

 – About 2 weeks ago.

FedEx Corporation

Cheney, WA, USA

Every time I need a package on time the lousy companies will use FedEx and then I know it won't get here in time. They suck and never fail at fucking me in a ass. My weekend is shot now. Fuck...

Every time I need a package on time the lousy companies will use FedEx and then I know it won't get here in time. They suck and never fail at fucking me in a ass. My weekend is shot now. Fuck FedEx! If an assclown on Ebay or anywhere else wants to use FedEx I will not buy from them ever! USPS is just about as bad. UPS still ROCKS! It might be beat up a little but UPS gets it there on time!

 – About 2 weeks ago.

FedEx Corporation

USA

I work for 20th Century Fox, and on the last day on this job FedEx just lost the final package of paperwork.
They won't even admit that they lost it, but where I come from, unless you KNOW...

I work for 20th Century Fox, and on the last day on this job FedEx just lost the final package of paperwork.
They won't even admit that they lost it, but where I come from, unless you KNOW where something is than it is LOST.
This Company is a failure.
How they went from being the Best Delivery Company in the Country to the WORST is beyond me, but I'll be choosing UPS from now on, as FedEx is INCOMPETENT.

 – About 2 weeks ago.

FedEx Corporation

Lawrenceville, GA, USA

You fucking suck fedex. You come to my door and don't even leave the package. Then call u 10 minutes after I leave and you can't come back like Tf drive your fat ass over here...

You fucking suck fedex. You come to my door and don't even leave the package. Then call u 10 minutes after I leave and you can't come back like Tf drive your fat ass over here

 – About 2 weeks ago.

FedEx Corporation

Virginia Beach, VA, USA

Wow, so I just got off the phone with FEDEX. The package is delayed again and again because the can't figure out the street address. Do you know what they tell me...(AFTER I CALLED...

Wow, so I just got off the phone with FEDEX. The package is delayed again and again because the can't figure out the street address. Do you know what they tell me...(AFTER I CALLED THEM)....HOPEFULLY it will be delivered....Really HOPEFULLY! Who runs a business on HOPEFULLY. Fedex YOU SUCK! I talked with the CEO of our company and explained that HOPEFULLY we will have the books and materials to HOPEFULLY get to the students to HOPEFULLY teach a course of instruction ABSOLUTELY worth hundreds of thousands of dollars!....but hey HOPE appears to be a strategy at FedEx. Hopefully our CEO understands when we go with some other service provider because I am FED UP with FedEx.

 – About 2 weeks ago.

FedEx Corporation

Austin, TX, USA

I've been waiting the whole day but still missed the delivery. Retarded fedex guys don't even know how to ring a door bell? fuck fedex ...

I've been waiting the whole day but still missed the delivery. Retarded fedex guys don't even know how to ring a door bell? fuck fedex

 – About 2 weeks ago.

FedEx Corporation

Kirkland, WA, USA

got message says on the vehicle and delivery today, I stayed in my living room and never go away all day, no on came, no door tag, just the sudden email says "customs not available or business...

got message says on the vehicle and delivery today, I stayed in my living room and never go away all day, no on came, no door tag, just the sudden email says "customs not available or business closed"?! what, are you in a different space that you can not see me? it did happen.

 – About 2 weeks ago.

FedEx Corporation

Ojai, CA, USA

I sat in front of my door all damn day like an abandoned puppy and they have the nerve to say “attempted to deliver” when they didn't even leave a door tag. This has happened three separate times....

I sat in front of my door all damn day like an abandoned puppy and they have the nerve to say “attempted to deliver” when they didn't even leave a door tag. This has happened three separate times. The only reason I'm using it this time is because my cellphone provider insurance uses them but never again! UPS all the way.

 – About 3 weeks ago.

FedEx Corporation

North Charleston, SC, USA

They destroyed half my shipment and will not reimburse any of it. Told me the burden is on my shoulders to download all their disclaimers and read it myself. It was clear I was shipping wine, talked...

They destroyed half my shipment and will not reimburse any of it. Told me the burden is on my shoulders to download all their disclaimers and read it myself. It was clear I was shipping wine, talked to the rep about it, nobody ever said anything about anything. FedEx is blacklisted from all future business in my book.

 – About 3 weeks ago.

FedEx Corporation

USA

No-one should do business with these people. A package was promised for delivery TODAY. I PAID for Saturday delivery. FEDEX website says the package was HERE on the truck and out for delivery at...

No-one should do business with these people. A package was promised for delivery TODAY. I PAID for Saturday delivery. FEDEX website says the package was HERE on the truck and out for delivery at 08:00. I waited ALL DAY for it. We were right outside and could not have missed him if we tried.. at 17:13 I received a pop-up message that delivery was attempted but no-one home. WHAT THE FUCK?!?! I called fedex and was connected with someone who said they would attempt to contact the local station. Says no answer. I asked them to try again. They hung up on me. NEVER again will I trust a vendor that uses Fedex.

 – About 3 weeks ago.

FedEx Corporation

USA

I've been waiting three god damn weeks for my new laptop. It said it would be here today, By 8pm. I've waited ALL DAY. And it never came. I don't have the god damn time to wait all day...

I've been waiting three god damn weeks for my new laptop. It said it would be here today, By 8pm. I've waited ALL DAY. And it never came. I don't have the god damn time to wait all day tomorrow. when it should have been here today. I'm BEYOND angry. I've seen the videos. If my laptop is broken after waiting basically a fucking month for it I'm going to murder someone.

 – About 3 weeks ago.

FedEx Corporation

Esbjerg, 21, DNK

Fedex screewed up tax and duties registration, and now want a huge fee to correct it! UPS is a much better company!...

Fedex screewed up tax and duties registration, and now want a huge fee to correct it! UPS is a much better company!

 – About 3 weeks ago.

FedEx Corporation

Lake Mary, FL, USA

It takes FedEx 4 days to ship a package to my house that's only 80 miles away even the USPS get's it here in 1 day. And when you track it the package it moves through 2 different sates before...

It takes FedEx 4 days to ship a package to my house that's only 80 miles away even the USPS get's it here in 1 day. And when you track it the package it moves through 2 different sates before it ends up at my address and it was shipped from my own state. Doesn't make sense.

 – About 3 weeks ago.

FedEx Corporation

Lake Mary, FL, USA

I HATE THIS FUCKING SHIPPING COMPANY!!!! Im so tired of them "losing" the package every time its something of value. Even if they deliver, it AWAYS late. They should take lessons from USPS or...

I HATE THIS FUCKING SHIPPING COMPANY!!!! Im so tired of them "losing" the package every time its something of value. Even if they deliver, it AWAYS late. They should take lessons from USPS or UPS. Delivery exception
Delivery delayed, scheduled for next business day

 – About 3 weeks ago.

FedEx Corporation

Chisago City, MN, USA

i HATE it when they deliver large items to the garage in the far back of the house instead of the front door where you are already prepared to receive the item! it's more work for the driver and...

i HATE it when they deliver large items to the garage in the far back of the house instead of the front door where you are already prepared to receive the item! it's more work for the driver and way more work for me, the customer !!
is there a fedex rule or law that prohibits them from just asking the customer?????

FEDEX, YOU SUCK !!!!!!!!!!!!

 – About 4 weeks ago.

FedEx Corporation

Bennington, NE, USA

Have lots of time & don't want to see your package arrive any time soon? Then take it easy, chill out, & call FedEx. ...

Have lots of time & don't want to see your package arrive any time soon? Then take it easy, chill out, & call FedEx.

 – About 4 weeks ago.

FedEx Corporation

Salt Lake City, UT, USA

Slowest shippers EVER! Even USPS is WAY faster!!! I hate FedEx!...

Slowest shippers EVER! Even USPS is WAY faster!!! I hate FedEx!

 – About 4 weeks ago.

FedEx Corporation

Reynoldsburg, OH, USA

Columbus, Ohio USA

Today I terminated a brand new FedEx account, after nearly 3 hours on the phone with their representatives. When I opened the account, it took over two hours on the...

Columbus, Ohio USA

Today I terminated a brand new FedEx account, after nearly 3 hours on the phone with their representatives. When I opened the account, it took over two hours on the phone, eight representatives, five departments before they could even provide me with my new FedEx number. I should have cancelled at that point, but I am a forgiving soul.

Today I attempted to get copies of the invoices which were billed against my account. Five representatives over a course of three hours were able to provide me with only one of the invoices. However, in talking with the representatives, I learned that I had been seriously overcharged on both shipments.

Billed Amount Correct Amount Overcharge
Shipment 1 $344.91 $202.35 $142.56
Shipment 2 $286.17 $170.42 $115.75

To their credit, they did make adjustments on the charges and sent me an email confirming the adjustments. But I cannot help but wonder how many other FedEx customers are getting ripped off and never know it.

 – About 4 weeks ago.

FedEx Corporation

Daytona Beach, FL, USA

What a crappy company, FedEx sucks! Hope UPS will DOMINATE the market! Even USPS does a WAY better job than FedEx, uggh!...

What a crappy company, FedEx sucks! Hope UPS will DOMINATE the market! Even USPS does a WAY better job than FedEx, uggh!

 – About 4 weeks ago.

FedEx Corporation

Woodbridge, N5, GBR

These idiots emailed me to say that my address was wrong (it wasn't!) and when I tried to respond to their email it bounced back. Totally incompetent!...

These idiots emailed me to say that my address was wrong (it wasn't!) and when I tried to respond to their email it bounced back. Totally incompetent!

 – About 1 Month ago.

FedEx Corporation

Albertville, MN, USA

paid 120.00 to send a package internationally they did not tell me the person receiving would have to pay the duties, they did not even apologize. ...

paid 120.00 to send a package internationally they did not tell me the person receiving would have to pay the duties, they did not even apologize.

 – About 1 Month ago.

FedEx Corporation

Parish, NY, USA

we are trying to run a business and our deliveries get later and later!!!!!!...

we are trying to run a business and our deliveries get later and later!!!!!!

 – About 1 Month ago.

FedEx Corporation

Winnipeg, MB, CAN

http://consumerist.com/2011/12/22/fedex-apologizes-for-monitor-tossing-delivery-driver/...

http://consumerist.com/2011/12/22/fedex-apologizes-for-monitor-tossing-delivery-driver/

 – About 1 Month ago.

FedEx Corporation

Winnipeg, MB, CAN

Idiots. Canadian customer, ordered from Amazon.ca seller. Package ($175 value of a knee brace/crutch), came 2 days after ordering and dropped on my front door step in plain view of vehicular traffic...

Idiots. Canadian customer, ordered from Amazon.ca seller. Package ($175 value of a knee brace/crutch), came 2 days after ordering and dropped on my front door step in plain view of vehicular traffic that passes by (about 4000-5000 per day), hundreds of pedestrians pass by daily too (Dollar Store a block away so you'd see how much traffic). We were out, left about 1 hour prior to when they advised it was "left either between or near front door" Got home about 2 1/2 hours after said package was dropped, checked email and tracking alert said it was dropped off. The drivers are idiots, no one home so they just throw a package on steps? Might as well have erected a sign out on the street to advise "help yourself, we don't care!" This was on August 1st, the start of a long weekend here because we have a civic holiday on that weekend. Seller at Amazon are also morons, they charged me $14 in Canada and didn't request a signature so FedEx doing what they often do, allowed their idiot driver to do whatever he pleased. Fighting with FedEx now, Amazon seller will be forced to refund my money on my credit card, good luck to them trying to squeeze it out of FedEx though... Mentioned to Amazon seller how there are discussions everywhere about FedEx's poor conduct and I too will NEVER order from a seller who uses that company's shipping services and then just advises that they do (only) what is required of them based on their own company's terms for shipping. Canada Post, U.S Postal wouldn't do this and so what if it's an inconvenience to a customer if not home and a card is left for them to pick it up at a depot at some other time! Our son has had electronic items-bluray player, home surround unit($500), smaller packages, all left on his front steps and some he's received, some not. Still has complained when he did get a package since the idiot drivers drop it and go. This isn't the old days where the paperboy drives by on his bike and chucks your newspaper on the front lawn and for country people who do take delivery of a newspaper, those are often thrown from the country driver but wrapped in plastic in case they get drenched. Kind of sad that a newspaper gets better delivery handling than what the a-holes at FedEx do. Cripes, I've even ordered things from eBay, something worth $8 or less and had to sign when the mail carrier dropped by and wanted to deliver it. I'm not done with FedEx no matter what, going to tell this same story many times over and hopefully others won't have to go through what I did. My ordered item did in fact come faster than they estimated which was "2-10 business days" but had we been away for the weekend and no one spotted it like someone did in a mere few hours after it was dumped on a wide open doorstep, it would surely have been gone sometime during the weekend. FedEx SUCKS!

 – About 1 Month ago.

FedEx Corporation

Fairport, NY, USA

They can't use a map! Said my package had the wrong street name and I called in and verified it was correct. They've delivered here before! Now my package is a day late and I'm not even...

They can't use a map! Said my package had the wrong street name and I called in and verified it was correct. They've delivered here before! Now my package is a day late and I'm not even sure they'll get their heads out of their arses to figure out how to get here tomorrow!

PS no problems with UPS finding my house, it's been here for 5 years

 – About 1 Month ago.

FedEx Corporation

USA

Fedex tried twice now to deliver a package to a business address outside of normal business hours, and they expect me to drive an hour to their shipping location (there is a closer one 20 minutes...

Fedex tried twice now to deliver a package to a business address outside of normal business hours, and they expect me to drive an hour to their shipping location (there is a closer one 20 minutes away) and they won't reschedule the delivery so it comes during normal business hours. WTF?

 – About 2 months ago.

FedEx Corporation

USA

They delivered my son's grave stone to a MACY'S AT A MALL TEN MILES AWAY instead of to a CEMETERY. If it weren't for the worker at Macy's calling the sender, and the sender calling me,...

They delivered my son's grave stone to a MACY'S AT A MALL TEN MILES AWAY instead of to a CEMETERY. If it weren't for the worker at Macy's calling the sender, and the sender calling me, I would have lost it, because fedex had no clue where it was and never got back to us. It takes filing a complaint for them to contact you, instead of getting it right the first time. Don't take a gamble by sending anything through fedex.

 – About 2 months ago.

FedEx Corporation

Woodland Hills, CA, USA

As a current fedex employee, their is something you all must know. Fedex is a cooperation now and don't give a rats ass about customer service, they only care about shareholders. I have watched...

As a current fedex employee, their is something you all must know. Fedex is a cooperation now and don't give a rats ass about customer service, they only care about shareholders. I have watched this once great company become a toilet in the last 10 years. the company is cutting jobs, sending customer service overseas to country that speaks little to no English, and choking the drivers with really stupid policies that makes it very hard for them do their jobs and provide customer service. So my advice, don't use fedex,

 – About 2 months ago.

FedEx Corporation

Annapolis, MD, USA

They left my $300 dollar, console at the door at 8:30 pm +( i know because i checked for the last time at 8 for it) without knocking because they either forgot about it, or were late as fuck, either...

They left my $300 dollar, console at the door at 8:30 pm +( i know because i checked for the last time at 8 for it) without knocking because they either forgot about it, or were late as fuck, either way, it could have easily been stolen before i found it the morning later

 – About 2 months ago.

FedEx Corporation

USA

Responding to Fedex customer service and cc'd CEO of Fedex. Not sure it will make a difference...

---

Thanks Sylvia/Delores.

When is he/she following up?...

Responding to Fedex customer service and cc'd CEO of Fedex. Not sure it will make a difference...

---

Thanks Sylvia/Delores.

When is he/she following up? Next week? Next year? Or after the freight arrives?

We are a small business and it's been over 2 weeks since we paid for Fedex Priority. Each day we are losing thousands of dollars and we are desperate as this can put us out of business. We've called Fedex every day for the past week. From what I know, apparently we paid for Fedex Priority but really it was Fedex Economy, even though the sales receipt says Fedex Priority. We were told it was labeled Fedex Priority only for "billing purposes" and can't provide an ETA because the freight will move "whenever we find a truck". (Customer rep's words) The freight is being held up in NYC and it doesn't seem to move. It seems you guys need a revamp of your customer service process, as it's one of the most gruelling things I've had to deal with (and I deal with a lot). This experience is comes very close to dealing with Comcast.

Please, if anyone can give me a straight answer or do ANYTHING to help, as opposed to shifting the blame on us, giving us the runaround, and wasting our time and money it would greatly be appreciated.

Your concerned customer.



FedEx Social Media Customer Service wrote:

Hello,


This is FedEx Sylvia, for FedEx Dolores.

One of our FedEx Freight Customer Advocate Team Members will be following up with you regarding an update on your shipment.

On behalf of FedEx, I apologize for any inconvenience or frustration that may have been caused by this matter.

Warm regards,

FedEx Sylvia

 – About 2 months ago.

FedEx Corporation

Stillwater, MN, USA

Delivery guy left the Door Tags around the corner out of sight. Finally found them. FedEx Rep says I have to drive 30 minutes today, right now, to pick up my package because it's scheduled to...

Delivery guy left the Door Tags around the corner out of sight. Finally found them. FedEx Rep says I have to drive 30 minutes today, right now, to pick up my package because it's scheduled to ship back to sender tomorrow and they can't hold it until a convenient time for me to inconvenience myself with a drive to the location it's being held at.

 – About 2 months ago.

FedEx Corporation

Irvine, CA, USA

my address is 240. every delivery person in the world knows that would be 2nd floor. Yet the dipshit delivery guy delivers it to a downstairs address. Moron....

my address is 240. every delivery person in the world knows that would be 2nd floor. Yet the dipshit delivery guy delivers it to a downstairs address. Moron.

 – About 2 months ago.

FedEx Corporation

Walnut Creek, CA, USA

They don't think Monday is a business day. Gives them an excuse to not deliver for Amazon on Mondays....

They don't think Monday is a business day. Gives them an excuse to not deliver for Amazon on Mondays.

 – About 2 months ago.

FedEx Corporation

Atlanta, GA, USA

Hey Atlanata GA so what if those people at FedEx suck dick what do you care. FREE ISRAEL FUCK PALESTINE ALL THOSE STUPID ARABS ARE FUCKING WORTHLESS...

Hey Atlanata GA so what if those people at FedEx suck dick what do you care. FREE ISRAEL FUCK PALESTINE ALL THOSE STUPID ARABS ARE FUCKING WORTHLESS

 – About 2 months ago.

FedEx Corporation

Atlanta, GA, USA

Fuck FedEx all those people are fucking faggots. FREE PALESTINE!...

Fuck FedEx all those people are fucking faggots. FREE PALESTINE!

 – About 2 months ago.

FedEx Corporation

Long Beach, CA, USA

Paid for next day delivery over a week ago and now they tell me that it is undeliverable and I'll be getting my package back in five days time. WTF? What a bunch of feckin' wankers!!! Never...

Paid for next day delivery over a week ago and now they tell me that it is undeliverable and I'll be getting my package back in five days time. WTF? What a bunch of feckin' wankers!!! Never going to use this company EVER again!!!!

 – About 2 months ago.

FedEx Corporation

Overland Park, KS, USA

Ordered some CDs from Amazon Monday, and thanks to FedEx's slow ass I won't have them until this Monday. A week for a package USPS could have delivered in two days. They were shipped from two...

Ordered some CDs from Amazon Monday, and thanks to FedEx's slow ass I won't have them until this Monday. A week for a package USPS could have delivered in two days. They were shipped from two states away, and FedEx is now taking my package through each bordering state for no fucking reason. They always change the estimated delivery dates, so maybe waiting a week isn't long enough, they'll probably change it to next Wednesday. When the package is finally delivered it'll be at the end of the day. Because FedEx likes to not only make people wait longer than they should, but also delivers packages around 4-6 PM, and the fucking delivery man won't knock or anything just sit the package down and run like hell leaving it to be damaged. If sites like Amazon didn't ship items via FedEx, the company would be fucking dead like it deserves.

 – About 2 months ago.

FedEx Corporation

Flushing, NY, USA

I ordered something 2 weeks ago and said it will come the tuesday of last week so then i get a call saying the package will arrive 1 week later (telling me this yesterday) 3 weeks for a package? Wtf?...

I ordered something 2 weeks ago and said it will come the tuesday of last week so then i get a call saying the package will arrive 1 week later (telling me this yesterday) 3 weeks for a package? Wtf?

 – About 2 months ago.

FedEx Corporation

Kearneysville, WV, USA

All my packages come through the Hagerstown MD facility, so today I'm expecting my package and I check the tracking and the assholes took it from Hagerstown, 45 miles in the opposite direction to...

All my packages come through the Hagerstown MD facility, so today I'm expecting my package and I check the tracking and the assholes took it from Hagerstown, 45 miles in the opposite direction to Winchester VA! They drove right past where I live to take it to another damn state!

 – About 2 months ago.

FedEx Corporation

Las Vegas, NV, USA

last delivery dud knock once then split, now I have a delivery tag marked as 2nd attempt but this is the 1st, usps is better....

last delivery dud knock once then split, now I have a delivery tag marked as 2nd attempt but this is the 1st, usps is better.

 – About 2 months ago.

FedEx Corporation

Lubbock, TX, USA

1st delivery attempt I got a door tag. Supposedly Fedex attempted delivery today, but no door tag, and I waited all afternoon so couldn't pick up USPS package that USPS kindly left pink slip for,...

1st delivery attempt I got a door tag. Supposedly Fedex attempted delivery today, but no door tag, and I waited all afternoon so couldn't pick up USPS package that USPS kindly left pink slip for, telling me which USPS office would h old it. Had to telephone and yell at Fedex to find which Fedex location had my package and I will pick up myself tomorrow. Not the first time.

 – About 2 months ago.

FedEx Corporation

Windsor, ON, CAN

FedEx opened and used my Dragon dildo without me knowing, fucking Caesars... ...

FedEx opened and used my Dragon dildo without me knowing, fucking Caesars...

 – About 3 months ago.

FedEx Corporation

Fairfield, CA, USA

Nigger....

Nigger.

 – About 3 months ago.

FedEx Corporation

Spoke to three reps today in my efforts to print a waybill. First one hung up on me. The second one told me how to do it. Unfortunately at the end of the process you click for the recipient to pay and...

Spoke to three reps today in my efforts to print a waybill. First one hung up on me. The second one told me how to do it. Unfortunately at the end of the process you click for the recipient to pay and instead of allowing you to print a waybill for third party billing it tells you to start over once you have your own account. Why even give the option? I called again and the rep now tells me "Oh yeah to use someone else's account you have to have your own account with billing set up."

 – About 3 months ago.

FedEx Corporation

Hilton Head Island, SC, USA

FEDEX SUCKS... Go to mail a package and tell the lady its your first time doing it... She directs you to fill out a form which I later found out I had filled out to myself and she allows me to mail...

FEDEX SUCKS... Go to mail a package and tell the lady its your first time doing it... She directs you to fill out a form which I later found out I had filled out to myself and she allows me to mail it to myself... Have some awareness you bitch, if you didn't want to work there don't. if you don't like to help people go flip burgers at mcdonalds with the rest of them where I already know it'll be f'd up and bad... Thank you fed ex for hiring such fine people from the car wash... Hilton Head SC yah theres only one branch there

 – About 3 months ago.

FedEx Corporation

Baytown, TX, USA

The short of it: made International shipment online; chatted with a rep for play by play help. Rep gave me bad info and now i am paying import duties/taxes when the customer should have and losing...

The short of it: made International shipment online; chatted with a rep for play by play help. Rep gave me bad info and now i am paying import duties/taxes when the customer should have and losing money on my sale. Their own employees don't know anything...amazing. Now they say the can't refund me because my proof isn't good enough. Every time i call the ignorance is abound and the ability to actually LISTEN is non-existent....that's when they can actually pick up the phone correctly. I think they intentionally hang up on callers during busy hours. I don't even want to think about it anymore its soooo frustrating. FedEx sucks....and I'm sure UPS does too...2 choices? really? its like ATT vs T-Mobile...your only choice is who you want to eventually get screwed customer service wise with ...Purple or Brown....and Orange or Pink.....!!!!!

 – About 3 months ago.

FedEx Corporation

Bridgewater, NS, CAN

FedEx sucks because they just plain suck. Package was supposed to be delivered to me today but never showed and in the tracking it now show the delivery date as unavailable. Would recommend this so...

FedEx sucks because they just plain suck. Package was supposed to be delivered to me today but never showed and in the tracking it now show the delivery date as unavailable. Would recommend this so called company to anyone

 – About 3 months ago.

FedEx Corporation

Saint Petersburg, FL, USA

FedEx truly sucks.. My order was shipped and because of weight hey used Fedex, I cringed.. So today was the day for delivery, I check tracking and it says it was delivered.. I open my front door and...

FedEx truly sucks.. My order was shipped and because of weight hey used Fedex, I cringed.. So today was the day for delivery, I check tracking and it says it was delivered.. I open my front door and NOTHiNG.. I look at he tracking information again and it states it was delivered and given to the customer.. Yeah right, nothing was given to me. Now I'm listed, I call the toll free number to FedEx and they ask me to confirm my address. What I say is the same thing they have. So the woman tells me they'll call me back within 2 hours. While waiting I call the merchant to tell, them that the package was delivered to the wrong address. FedEx returns my call and this other woman tells me that more then likely it's a new driver in my area!!! That's when I got really pissed..
My exact words, Really? And you'd think that the driver should know where the hell he's going? Like really don't you have GPS to help idiots deliver a package? I'm sorry Ma'am for your inconvenience.. Not as sorry as I am. So what are you people going to do about my package that's in the hands of some customer that didn't order the damn item(s)? Why don't you contact your driver so he can go back to the wrong house he delivered my Shyt to.. I'd have a better chance of getting my package if he did that at this point. Oh I'm sorry he can't do that, we have to wait for him to get off his shift to speak with him.. Oh how stupid is that.. That's as stupid as the idiot you have driving for your company that can't read an address or see that he's in the wrong place.. Dumb asses... So they will open an "investigation" and it can take 2 days.. I said "investigation"? How about you fire this idiot and find a new employee that can read and see.. That would truly help your company. I'm so mad because doing that job is not difficult. So now some so called customer has my package and my chances of it being a good person and calling FedEx to tell them it's a mistake is virtually slim to none because there aren't many good people out there to do the right thing.. Unlike myself that finds 2 cell phones in a Barnes and noble and start calling numbers on the phone so someone can get in touch with the owner so they can pick it up at customer service, my reasoning, I'd want someone to do that with me.. So in a nutshell, I have to wait a week for the merchant to reship my order if this missing package doesn't turn up.. What a total inconvenience .. I already told he merchant, when I order again don't ship my order with them, either split it in 2 orders and use USPS or I'll do 2 separate orders.. FedEx can rot, never again !!!!!!! Btw, I live in the sunshine state where some folks have had too much sun and their brains don't work very well...

 – About 3 months ago.

FedEx Corporation

Portland, OR, USA

had to fax a document, went to the store, told 2 different people id never faxed something, no one offered to show me how, did it wrong the first time, made the dude behind me in line mad because he...

had to fax a document, went to the store, told 2 different people id never faxed something, no one offered to show me how, did it wrong the first time, made the dude behind me in line mad because he had to wait, got charged long distance for a local number. fuck fedex.

 – About 3 months ago.

FedEx Corporation

Lynn, MA, USA

FedEx customer service told me that they don't make enough money to make four attempts. Even though I only have two door tags which shows two attempts. So, if I'm doing my math correctly, that...

FedEx customer service told me that they don't make enough money to make four attempts. Even though I only have two door tags which shows two attempts. So, if I'm doing my math correctly, that would be only two attempts.

 – About 3 months ago.

FedEx Corporation

USA

I ordered a package for next day business and three days later do not have it because the FedEx driver is a moron. There is a locked outer door in my apartment building and although they have keys, I...

I ordered a package for next day business and three days later do not have it because the FedEx driver is a moron. There is a locked outer door in my apartment building and although they have keys, I guess they do not know how to use them. I've now got a refund coming because I finally called the company I ordered from and told them I no longer want the item.

 – About 3 months ago.

FedEx Corporation

Beverly, MA, USA

FedEx won't make a "third" delivery attempt to my apartment, but will make a "new" delivery attempt to my neighbor across the hall for the same package. Even though I only got two...

FedEx won't make a "third" delivery attempt to my apartment, but will make a "new" delivery attempt to my neighbor across the hall for the same package. Even though I only got two notices and their policy is to make three attempts. If my neighbor's not around it goes back to the sender. What a waste of time, waste of money!

 – About 3 months ago.

FedEx Corporation

Baton Rouge, LA, USA

so i pay one million dollars to have something priority overnighted... it's clearly a big deal... it clearly needs to be there by 10am... why isn't it there? seriously. why bother paying big...

so i pay one million dollars to have something priority overnighted... it's clearly a big deal... it clearly needs to be there by 10am... why isn't it there? seriously. why bother paying big bucks to have something get there by a certain time? seriously, fedex is the only shipping company that has let me down this bad... the only one.

 – About 3 months ago.

FedEx Corporation

Vancouver, WA, USA

Ridgefield, WA, USA
Part 1. Waited 10 days (8 business days) for a laptop to get to SW Washington from Tennessee in January. Joined their web site to track and put down where I wanted packages...

Ridgefield, WA, USA
Part 1. Waited 10 days (8 business days) for a laptop to get to SW Washington from Tennessee in January. Joined their web site to track and put down where I wanted packages placed. Not on front porch which is easy to see, but on back porch. Where was it placed, do you think?
Part 2. Sent to Dell in Houston for repair. One day turnaround. That Thurs,was texted that it would be delivered following Tuesday.Took less than two days to get to Portland where it sat from 9 AM Saturday until delivery on Tuesday, 27 miles away. (Why did it take 8 days from Tennessee and 2 from Houston?) Got home to see door tag needed indirect signature. Why could that not have been included in text or easily seen on tracking page. It was on bottom of tracking page under a bunch of long numbers in a place that is reserved normally "for office use only". No text was sent when they didn't deliver the package so I couldn't make any arraignments. Flunky returned back to shop at 2:45 in the afternoon. Must have been in a hurry to get on the golf course. Had to drive 50 miles round trip in rush hour traffic to pick up package. Of course, when I got back into my vehicle, I received a second text that "they had delivered my package". Grrr. How do I get my $$ back to pay for the gas that I should never have had to use?

 – About 3 months ago.

FedEx Corporation

New Rochelle, NY, USA

Sent prescriptions overseas via FedEx to a family member who had to make an extended trip. Yes, I knew that was potentially a problem which is WHY I went to a FedEx center to do it. Paid $161 to have...

Sent prescriptions overseas via FedEx to a family member who had to make an extended trip. Yes, I knew that was potentially a problem which is WHY I went to a FedEx center to do it. Paid $161 to have the package sent. Package denied at customs. Prescription was needed. Why didn't FedEx tell me this when I sent it?

Ok. Now I want the package "returned to sender" since it was refused. FedEx says that they MUST have an account to charge it to and RECOMMENDED that I setup an account for them to bill me and then I DECLINE this when they bill my account? Really? Does that make any business sense? They really have no return to sender policy and tell me that my lack of knowledge about international shipping is my fault. Really?

 – About 3 months ago.

FedEx Corporation

North Hero, VT, USA

My package has supposedly been on truck for six days now. Every time I call they say it will be delivered next day. Still no attempt. Today they couldn't find it but assure me it is still on a...

My package has supposedly been on truck for six days now. Every time I call they say it will be delivered next day. Still no attempt. Today they couldn't find it but assure me it is still on a truck for tomorrow . Yeah right... Maybe in the twilight zone! FedEx sucks!

 – About 3 months ago.

FedEx Corporation

USA

Have a package worth $1,000, they lost it. They are doing an 'investigation' so I just have to wait for a few days to make sure its lost before anything can be done. What a joke. ...

Have a package worth $1,000, they lost it. They are doing an 'investigation' so I just have to wait for a few days to make sure its lost before anything can be done. What a joke.

 – About 3 months ago.

FedEx Corporation

Package sat at a fedex facility for 4 days waiting to be delivered to me! The fedex facility was only 30 minutes away! Wtf!?...

Package sat at a fedex facility for 4 days waiting to be delivered to me! The fedex facility was only 30 minutes away! Wtf!?

 – About 4 months ago.

FedEx Corporation

Irving, TX, USA

We are a mid-sized distribution facility in Dallas, TX. Over the last two decades, we've received and sent thousands of pallets of product via FedEx Freight and other carriers. FDX Freight, has...

We are a mid-sized distribution facility in Dallas, TX. Over the last two decades, we've received and sent thousands of pallets of product via FedEx Freight and other carriers. FDX Freight, has chronic quality-related issues. Few LTL carriers excel in the QA Dept, but FDX Freight has a particularly poor performance record in our experience. Perhaps more telling, however, is the FedEx Freight organizational culture of 'sweeping problems under the rug' rather digging to find root causes of "problems" and finding solutions so that the symptoms don't recur. It's our experience and opinion that SVP Operations, Bill Cherry, and VP Region Operations Gary L Lee deserve the bulk of the blame for cultivating an environment long on (short-term) bottom-line accounting and short on quality or caring. Effectively, their collective action and inaction have resulted in a watering down of the soup.

 – About 4 months ago.

FedEx Corporation

Killeen, TX, USA

In my case FedEx driver is not ringing even the door bell. He sticks the Door Tag without the ring bell and as the result I have to drive more than 12 miles to their office to pickup the package. I...

In my case FedEx driver is not ringing even the door bell. He sticks the Door Tag without the ring bell and as the result I have to drive more than 12 miles to their office to pickup the package. I am going to stop using FedEx. In addition I am going to ask my friends and businesses not to send me any package by FedEx. I simply refuse FedEx services.

 – About 4 months ago.

FedEx Corporation

Houston, TX, USA

Saturday
7:39am Out for delivery.
1:47pm Departed FedEx location (over 250 miles away, WTF)
The ice definitely won't last until Monday in TX

...

Saturday
7:39am Out for delivery.
1:47pm Departed FedEx location (over 250 miles away, WTF)
The ice definitely won't last until Monday in TX

 – About 4 months ago.

FedEx Corporation

Purchased a 2 thousand dollar camera from eBay. Item was shipped from Taiwan to Where I live in Seattle. Seller provided the tracking information. Said to be shipped by fedex international economy,...

Purchased a 2 thousand dollar camera from eBay. Item was shipped from Taiwan to Where I live in Seattle. Seller provided the tracking information. Said to be shipped by fedex international economy, will arrive in 4-6 days.


Today is day 6. Looking at the website.
5/27/2014 Tuesday 5:57 AM - Shipment information sent to Fedex
5/28/2014 Wednesday 5:20 PM - Picked Up WU (KU HSIANG TW)
5/28/2014 Wednesday 6:12 PM - Left Fedex origin facility (WU KU HSIANG TW)
5/28/2014 Wednesday 11:21 PM - In transit (TA YUAN HSIANG TW)
5/29/2014 Thursday 12:29 AM - Intransit (TA YUAN HSIANG TW)
5/29/2014 Thursday 5:39 AM - Intransit (SENNAN-SHI JP)
5/29/2014 Thursday 1:34 PM - Intransit (SENNAN-SHI JP)
5/29/2014 Thursday 5:42 PM - Intransit (BEIJING CN)
5/31/2014 Saturday 3:54 PM - Intransit (JUNG-GU INCHEON KR)
5/31/2014 Saturday 8:12 PM - Intransit (TA YUAN HSIANG TW)

The item pretty much traveled from Taiwan to Japan to China to South Korea and then back to Taiwan. Did not make any progress for the past few days. Did not even make it across the pacific ocean.

I got to say this is sad. Called Fedex and they said they will have an agent to monitor my package for me. Will then notify me when the item is located.

TAIWAN -> USA DHL did it in the past, 2-3 days 50 bucks shipping.

 – About 4 months ago.

FedEx Corporation

Chester Springs, PA, USA

FedEx sucks. Big time!
Just sent a package last week. Checked tracking when I got home. Package on its way to recipient. Supposedly have been delivered today. Then today, I checked and...

FedEx sucks. Big time!
Just sent a package last week. Checked tracking when I got home. Package on its way to recipient. Supposedly have been delivered today. Then today, I checked and tracking number is invalid. What the heck? So, I called FedEx and a rep is clueless as well. And the thing is, that's pretty much the end of the road for me. I asked if someone else can help me. She said, I have to ask the recipient about it because there's nothing else she can do. Duh! How can I ask a recipient who have not received it yet?
FedEx sucks! Good thing I barely use them. Now, I'm definitely not going to use them anymore. USPS is way better that them. And they have a better help desk resource.

 – About 4 months ago.

FedEx Corporation

Hackensack, NJ, USA

I ordered an item from Amazon on Friday and paid extra for Saturday delivery to my workplace, which is staffed 24 hours a day, 7 days a week. On Saturday, the package wasn't delivered, and no one...

I ordered an item from Amazon on Friday and paid extra for Saturday delivery to my workplace, which is staffed 24 hours a day, 7 days a week. On Saturday, the package wasn't delivered, and no one ever even tried. I checked the tracking number and it said "Customer not available or business closed." Called FedEx Tuesday morning and told them someone was always there, and was told "That was a FedEx Home delivery, and they work Tuesday thru Saturday and the office is closed now, so I can't tell you anything."
Oh, and to cap it off, they said "Since Monday was a holiday, your package will be delivered Wednesday, since when there is a Monday holiday, the office is closed Tuesday."
So an "Overnight" delivery turns into a "5-Day" delivery! I could have walked and had it faster!

FEDEX SUCKS!!!!!

 – About 4 months ago.

FedEx Corporation

Peoria, IL, USA

I ordered a package online on a Thursday, I requested the two day delivery, and it shipped out Friday and again on Saturday closed on Sunday and Monday (holiday) .. Today (Tuesday) I went to check my...

I ordered a package online on a Thursday, I requested the two day delivery, and it shipped out Friday and again on Saturday closed on Sunday and Monday (holiday) .. Today (Tuesday) I went to check my status and it reads " not due for delivery" ... The package is about 45min from where I live ! The expected delivery is Thursday!

So I call customer service and asked why they were holding it up. Her reply was because it takes two business days, so they r holding it until Thursday...... Now let me remind you, I ordered last Thursday...... I understand that Monday was a holiday and they was closed on Sunday...... But why doesn't Friday and Saturday shipments count???

 – About 4 months ago.

FedEx Corporation

Montreal, QC, CAN

They only make one delivery attempt, then i have to drive 30 minutes across town to their depot to pick it up (during business hours). $20 in extra fee's, but they forgot to bill me when i picked...

They only make one delivery attempt, then i have to drive 30 minutes across town to their depot to pick it up (during business hours). $20 in extra fee's, but they forgot to bill me when i picked it up. So i get i bill in the mail, $20 + interest and service fees for mailing me the bill, $35 dollars now. I complain and they threaten to send the bill to collections and ruin my credit rating. So i have no choice but to pay.

 – About 4 months ago.

FedEx Corporation

El Cajon, CA, USA

So I just went to the site to sign up for Delivery Manager. They started asking me all these verification questions, like past telephone numbers, past zip codes. I noticed one of the phone number...

So I just went to the site to sign up for Delivery Manager. They started asking me all these verification questions, like past telephone numbers, past zip codes. I noticed one of the phone number looked like one I had 14 years ago, but not sure. What a crock. Now package will be delivered when not home. Thx, FedEx. Being tortured because I am an old person. True discrimination with these questions for sure.

 – About 4 months ago.

FedEx Corporation

Yigo, 00, GUM

Having three packages delivered to me in Guam. Projected delivery dates were 1 month and that has since passed. How is USPS a million times faster than FedEx!? They are complete garbage!!...

Having three packages delivered to me in Guam. Projected delivery dates were 1 month and that has since passed. How is USPS a million times faster than FedEx!? They are complete garbage!!

 – About 5 months ago.

FedEx Corporation

Madison, WI, USA

Because ups gets here by noon and sometimes for an overnight package it takes till like 4 5 6 in the evening...

Because ups gets here by noon and sometimes for an overnight package it takes till like 4 5 6 in the evening

 – About 5 months ago.

FedEx Corporation

USA

Then I tried to have it rerouted to a local store. I call the store and the girl is rude and basically says she doesn't have time to check. Wants to just give me the 1800 number again. ...

Then I tried to have it rerouted to a local store. I call the store and the girl is rude and basically says she doesn't have time to check. Wants to just give me the 1800 number again.

 – About 5 months ago.

FedEx Corporation

USA

Exactly. Everyone was home and the guy didn't bother to even walk up stairs to my apartment. Left the note downstairs on the mailboxes. I hate them. ...

Exactly. Everyone was home and the guy didn't bother to even walk up stairs to my apartment. Left the note downstairs on the mailboxes. I hate them.

 – About 5 months ago.

FedEx Corporation

Toronto, ON, CAN

This one is in Canada. They try to deliver a package, I am not home and they leave a delivery notice. I get home and try tracking the door tag number on line to no avail. I call customer service and...

This one is in Canada. They try to deliver a package, I am not home and they leave a delivery notice. I get home and try tracking the door tag number on line to no avail. I call customer service and they can't track it either, suggestion was to wait for second attempt and try using that other new door tag number since I knew I wouldn't be home the next day either.

Next day comes, my wife find a delivery notice next to our building intercomm (same as the previous one) no name written on it just a scribbled note about a box being left at another apartment number and a name. I assumed it was my package and after 2 separate calls to Fedex they told me it was signed for by somebody else on that apartment. I had to guess that was my delivery.

I haven't been able to locate the person on that apartment to retrieve my package, I emailed Fedex to complain and they seemed to take my complaint seriously. Received a call from them today and I didn't like or enjoy how it was handled. I will spear the details but in the end their solution was to get the driver to go back and reclaim the package and then try to deliver it to me. She said she would send the driver around the same time he had dropped the package, which was already passed btw. Then she asks me how I want her to solve my problem, she raises her voice and gives me attitude with her tone.

I told her I knew my complaint wasn't going anywhere so I just told her to leave my package alone. I will try and locate whoever signed for it and try to get it back and if not I will just call the people I bought my product from and have them send me a new one.

They failed to do their job from the very first day properly, I would have been able to arrange to obtain my package if they had scan the codes and done their job. I then have to hear attitude and empty justifications and have them ask me how I want them to solve the problem.

There is no way to channel complaints properly, apparently the fact that their paperwork states they will try 3 times is different from the policy the person on the phone brought up. According to her it's policy for them to leave the package with whoever will sign for it on the second attempt and it is up to that person to refuse to sign it.

Anyways, extremely frustrated with this. Next time I buy on line if they use Fedex I will not purchase.

 – About 5 months ago.

FedEx Corporation

USA

Package never acknowledged...customer service says it "could have gotten stuck in the box and the delivery person isn't seeing it." Vital original documents overnighted to my attorney. ...

Package never acknowledged...customer service says it "could have gotten stuck in the box and the delivery person isn't seeing it." Vital original documents overnighted to my attorney. Talked to five people over a half hour period...gave my name, company and recipient information each time. Put a box in the FedEx box with a big note taped to it to the FedEx delivery person to check the box carefully for something deposited in that box two days ago. Likely will have to pay my attorney another $300 an hour or two to recreate the documents they can't locate. They simply don't care--zero customer service. The rep asked me if I dropped it in the UPS box by mistake--I asked, "Your boxes are white with your name on it, right?" He says, "I don't know. I've never seen one." Morons.

 – About 5 months ago.

FedEx Corporation

Philadelphia, PA, USA

Dumb shits--- wont leave a package w/o a signature, so I sign the stupid slip and place it on my door to come home to another slip----signature void, must be in person and sign. Effn' great! So...

Dumb shits--- wont leave a package w/o a signature, so I sign the stupid slip and place it on my door to come home to another slip----signature void, must be in person and sign. Effn' great! So I go to the website and state to hold at a location for pickup by me (now I have to spend my gas money even though I paid SpedEx for such delivery). Next day go to location to pick-up----oooops, they sent it out for effn' delivery again!!!! All of this for a flippin' hard drive worth $300. For the love of God, I can get UPS to drop off $18,000 Cisco switches at my front door with a verbal authorization. The Fuck-Tards at SpedEx have probably mowed through $100 worth of gas for a fucking signature.......Oh , BTW, still not delivered......back at terminal.

 – About 5 months ago.

FedEx Corporation

Hazard, KY, USA

They don't even try to deliver and simply say you're not home....

They don't even try to deliver and simply say you're not home.

 – About 5 months ago.

FedEx Corporation

Tacoma, WA, USA

Fedex delays crucial military project! Claims that it is other peoples fault.
A hand full of military contractors are thinking class action lawsuit for a
Fedex name change to DEAD-EX...

Fedex delays crucial military project! Claims that it is other peoples fault.
A hand full of military contractors are thinking class action lawsuit for a
Fedex name change to DEAD-EX

 – About 5 months ago.

FedEx Corporation

Tacoma, WA, USA

Once upon a time I had a vendor send a box full of parts Fedex $40.00 & a bill for the parts via snail Mail on a Friday.

I am less than a 6 hr drive away from vendor.

I got...

Once upon a time I had a vendor send a box full of parts Fedex $40.00 & a bill for the parts via snail Mail on a Friday.

I am less than a 6 hr drive away from vendor.

I got the bill on Monday in my roadside mailbox but no box no parts!

So I called on Tuesday and Fedex said "you can come in and get the parts because if you
don't we will just sit on them till Wednesday".

So I went in and the person at Fedex Tacoma WA hub said "we are under staffed and all
are managers are in a meeting". "So we cannot give you your parts".
"We plan to sit on them till Wednesday"

"Is there anything else we can help you with?"

 – About 5 months ago.

FedEx Corporation

Las Vegas, NV, USA

because their website is a joke - just a huge advertisement that advertises customer services but fails to deliver. ...

because their website is a joke - just a huge advertisement that advertises customer services but fails to deliver.

 – About 6 months ago.

FedEx Corporation

Lethbridge, AB, CAN

They don't have a local number for the town I live in then I found out that apparently they don't give out there office number. when I tired to phone them from the yellow page number it was...

They don't have a local number for the town I live in then I found out that apparently they don't give out there office number. when I tired to phone them from the yellow page number it was listed as unavailable.... All I wanted to do was to ask them not to ship it to my house and that Il pick it up! trying to save them work. So then I phoned the 1800 number, by the end of it I wasn't saying nice words, I was stuck in a loop. Well then I FINALLY talked to someone. To say the lease she could not help me. Im getting a bit peeved and frustrated with the service that they have. I paid more for FedEx and now I regret it.

 – About 6 months ago.

FedEx Corporation

Portsmouth, OH, USA

Have something supposedly overnighted to me from aroud 2 hours away. They flew it 8hrs away and itnstead of overnigh its now 3 days...

Have something supposedly overnighted to me from aroud 2 hours away. They flew it 8hrs away and itnstead of overnigh its now 3 days

 – About 6 months ago.

FedEx Corporation

New York, NY, USA

Is there a reason Fed Ex has people speaking broken English as phone reps?...

Is there a reason Fed Ex has people speaking broken English as phone reps?

 – About 6 months ago.

FedEx Corporation

USA

FedEx has the worst customer service in the world. These numb nuts have my package listed at two different locations and can't tell me where it is or worse, when it's coming back. I keep...

FedEx has the worst customer service in the world. These numb nuts have my package listed at two different locations and can't tell me where it is or worse, when it's coming back. I keep getting passed around like a freaking hot potato. UPS here I come.

 – About 6 months ago.

FedEx Corporation

New Britain, CT, USA

Said my package got delay beacuse of the wather, but after making a 2nd call - we are sorry your package should be in Illinois but is in Ohio beacuse… uhm … we were in rush. ...

Said my package got delay beacuse of the wather, but after making a 2nd call - we are sorry your package should be in Illinois but is in Ohio beacuse… uhm … we were in rush.

 – About 6 months ago.

FedEx Corporation

Plainview, AR, USA

Because my package left the local depot twice but was never out for delivery!...

Because my package left the local depot twice but was never out for delivery!

 – About 7 months ago.

FedEx Corporation

Atlanta, GA, USA

didn't get mail because of weather conditions in the mid-west. Package is stuck in South Carolina, I am in Georgia. Totally believe the. Gosh! They are just making up excuses....

didn't get mail because of weather conditions in the mid-west. Package is stuck in South Carolina, I am in Georgia. Totally believe the. Gosh! They are just making up excuses.

 – About 7 months ago.

FedEx Corporation

Manning, SC, USA

i emailed fedex about a lost antique car bumper.25 hr. later the return emaim said they have looked everywhere and cant find your bumper. right 25 hrs your check is in the mail.you can not go to...

i emailed fedex about a lost antique car bumper.25 hr. later the return emaim said they have looked everywhere and cant find your bumper. right 25 hrs your check is in the mail.you can not go to western auto and get one of these bumpers. it took a year to find that bumper and all you can say is your check is in the mail

 – About 8 months ago.

FedEx Corporation

Manning, SC, USA

they lost an anrtique bumper that o hunted a year for and all they can say sorry your check is in the mail. they say it got on a truck (#53450) in charoltte nc. bit never got off in columbia sc. ...

they lost an anrtique bumper that o hunted a year for and all they can say sorry your check is in the mail. they say it got on a truck (#53450) in charoltte nc. bit never got off in columbia sc. tracking #797429411170

 – About 8 months ago.

FedEx Corporation

Riverside, NJ, USA

I'd like to thank Fed Ex for wasting my time and making me lose 20% of this week's wages. Was informed that a delivery would be made at the apartment today that required a signature, took the...

I'd like to thank Fed Ex for wasting my time and making me lose 20% of this week's wages. Was informed that a delivery would be made at the apartment today that required a signature, took the day off to make that happen, and... Nothing.

I was never more then 10 feet away from the doorbell - as were 3 other people in a 4-person apartment building. None of them heard a doorbell, including me. Your driver ran up to the door, slapped a sticker on it, and skulked off. Claimed to her supervisor she rang every bell on the rack. My pizza delivery man knows how to successfully ring a bell; Fed Ex training must be impressive.

Never again. I won't ship Fed Ex, I will refuse Fed Ex packages, I will not deal with any company that uses Fed Ex as their sole shipping option. And I will spend the next several unpaid hours leaving this story anywhere it may help other suckers who might mistakenly believe that Fed Ex understands time is money for everyone - not just companies.

 – About 8 months ago.

FedEx Corporation

New York, NY, USA

Fed EX is HORRIBLE!!! I was suppose to get a package delivered on a thursday (and I made special arrangements with the shipper because I would be there to sign for it from 8 am-8pm). I kept checking...

Fed EX is HORRIBLE!!! I was suppose to get a package delivered on a thursday (and I made special arrangements with the shipper because I would be there to sign for it from 8 am-8pm). I kept checking status online and at 11 am they posted "customer unavailable or business closed" (an out right LIE) because they didn't even attempt delivery. I called to see if driver could drop it off at any time that day and I got the run around and basically said "they will try again friday and monday (in which office would only be open half a day and with our luck miss delivery. ) I had to call three times and send an email to get them to attempt delivery on tues when it was their fault to begin with. When the driver came, he said it was a temp- who probably didnt give a crap if package was delivered. The regular employees arent bad, but when there are temps, forget it- they dont even attempt to deliver.

 – About 1 Year ago.

FedEx Corporation

Central, IL, USA

So I have a prepaid FedEx Ground package I need to send. So I check online where I can drop it off. And all I get are the FedEx Express drop boxes, and they say you're NOT supposed to drop off Ground...

So I have a prepaid FedEx Ground package I need to send. So I check online where I can drop it off. And all I get are the FedEx Express drop boxes, and they say you're NOT supposed to drop off Ground packages there. Even when I click the link to "find a location" next to FedEx GROUND on their website, all it shows me are the EXPRESS drop boxes.

GAAAAAAAAAAAAH.

 – About 1 Year ago.

106... ...reasons (and growing) why FedEx sucks...
FedEx Corporation 1.0 106